Senior Project Manager Retail Strategy & Experience (f/m/x)

At ZEISS Extended Reality (XRX), a newly established global Strategic Business Unit in the scale-up phase, we are dedicated to innovation and excellence. Our goal is to deliver cutting-edge XR vision correction and optical systems to consumers around the world, ensuring we are the preferred partner in the XR market. We empower our customers and individuals with solutions that enhance productivity and change the way we work and live.

Your Role

• Strategic roadmap execution: Turn ZEISS Extended Reality’s retail strategy into tangible execution with key partners and markets; shape and drive strategic roadmap initiatives in the areas of online optical retail, omnichannel experience, insight generation or continuous improvement

• Customer journey design: Design, map and refine end-to-end customer journeys across online and in-store touchpoints to identify opportunities to improve experience and conversion

• Customer enablement & partner onboarding: Lead end-to-end onboarding of new customers/ partner from initial setup through to stable operations across channels

• Cross-functional project management and stakeholder management: Coordinate cross-functional workstreams, manage timelines, risks and interdependencies and ensure alignment with leadership, cross-functional teams (e.g. IT), local markets and external partners

• Continuous improvement & insights: Define measurement and feedback loops (e.g. operational KPIs, customer and partner feedback, adoption metrics) for key initiatives and rollouts; Run structured improvement cycles: Analyse results, identify issues and opportunities, propose enhancements, and standardize successful practices for reuse across markets and partners

• Market learning & knowledge building: Coordinate targeted activities (e.g. pilots, store visits, interviews) to gather insights on customer and partner behavior; synthesize findings into recommendations that inform strategy, future concepts and roadmap priorities

Your Profile

• Strong project and program management skills, from scoping and planning to execution, risk management, and governance in multi-stakeholder environments including customer enablement and partner-facing work

• Solid understanding of retail operations and customer journeys, ideally in optical, healthcare, or premium consumer retail.

• Ability to connect strategy and execution, translating strategic directions into clear workstreams, initiatives, and pilots.

• Familiarity with omnichannel concepts and how digital and physical touchpoints reinforce each other in a B2B2C or retail context.

• Experience with data-driven and continuous improvement approaches, including working with KPIs and qualitative feedback.

• Strong communication, facilitation, negotiation, and stakeholder management skills, comfortable working with both external partners and internal senior stakeholders

• Hands-on approach with the ability to move from concept to action quickly and iterate in a dynamic environment

• High degree of accountability and ownership – able to own topics end-to-end, make decisions within scope, and deliver results independently in a dynamic environment

• Fluent in English; German and/or additional languages are an advantage

Rooted in the ZEISS culture, we prioritize collaboration, integrity, ambition, and an entrepreneurial growth mindset, all supported by a commitment to continuous learning. We foster an inclusive environment where diverse perspectives and performance are valued and important to our success. Our teams are encouraged to grow both personally and professionally. At XRX, we offer competitive compensation packages and benefits, and ample opportunities for professional development. Join us and be part of a team that champions innovation, collaboration, and excellence.

Your ZEISS Recruiting Team:

Hannah Beutler