About this role
We’re looking for a Customer Success Manager to lead relationships with strategic customers and ensure they achieve value and growth with the WorkSpan platform. You’ll play a key role in shaping the customer experience, driving adoption, and expanding business impact across complex partner ecosystems.
Your Responsibilities:
- Serve as the primary point of contact for a portfolio of high-value customers
- Lead business reviews, success planning, and stakeholder engagement
- Drive product adoption and help customers operationalize ecosystem workflows
- Collaborate cross-functionally to address customer needs and opportunities
- Identify and pursue upsell opportunities in partnership with Sales
- Act as the voice of the customer internally, influencing product direction
- Develop and share best practices, frameworks, and playbooks
Your Qualifications:
- 6+ years in Customer Success or strategic account management roles in B2B SaaS
- Proven track record of driving retention, growth, and customer satisfaction
- Experience working with large enterprise customers and multiple stakeholders
- Strong communication, presentation, and relationship-building skills
- Ability to analyze data to guide decisions and demonstrate value
- Understanding of partner ecosystems, co-selling, or CRM workflows is a plus
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