Production Engineer

WebMD is the most recognized and trusted brand of health information and the leading provider of health information services, serving consumers, physicians, healthcare professionals, employers and health plans through our public and private online portals and WebMD the Magazine. The WebMD Health Network includes WebMD, Medscape, MedicineNet, eMedicine, RxList, theheart.org and Medscape Education. Our consumer portals and mobile health applications provide engaging, relevant and credible health and wellness information, personalized health assessment tools and access to online communities.

WebMD is an Equal Opportunity/Affirmative Action employer and does not discriminate on the basis of race, ancestry, color, religion, sex, gender, age, marital status, sexual orientation, gender identity, national origin, medical condition, disability, veterans status, or any other basis protected by law.

About the job
As a Production Engineer on WebMD’s SRE team, your primary focus will be maintaining, automating, and scaling our core Windows Server Infrastructure. While this is a Windows-first systems and production engineering role, you will have the opportunity to gain exposure and work on Linux and Kubernetes environments.

You will:

• Manage and optimize our core Windows Server environments and IIS web applications to ensure the high availability, security and performance.
  
• Automate tasks and routines through modern scripting (primarily PowerShell and Python), simplifying developer and operations workflows.
  
• Take ownership of tasks and projects within our Observability stack (including Prometheus and ELK) to maintain full-stack visibility, latency tracking, and scalability.
  
• Identify opportunities for infrastructure improvement, collaborate with other Operations teams, and act as a driver of change.

A successful candidate will be able to:

• Demonstrate fluency in working with Windows Server operating systems , paired with a strong command-line aptitude and a willingness to learn or work within Linux environments .
  
• Show hands-on proficiency in deploying, managing, or troubleshooting workloads within Kubernetes .
  
• Provide samples of automation scripts built using PowerShell , Python, or Go.
  
• Leverage AI-assisted engineering tools (such as GitHub Copilot, Claude Code, or LLMs) to accelerate scripting, troubleshooting, and daily operational workflows.
  
• Drive continuous improvement within our Observability and monitoring ecosystems (Prometheus, Grafana, ELK Stack) .
  
• Demonstrate operational competency with critical stack technologies:
  
• Configuration management (e.g., Puppet, Ansible)
  
• Load balancers (specifically F5 Big-IP )
  
• Data and messaging layers (e.g., Redis, Kafka, RabbitMQ)
  
• Convey a fundamental understanding of CI/CD pipelines (GitLab, Jenkins, or Azure DevOps).
  
• Participate in the team’s on-call rotation to address production issues outside of working hours.

About you (Qualifications):

• Bachelor's degree in Computer Science, Technology, Engineering, Math, or equivalent practical experience.
  
• 4+ years of overall experience in IT/Infrastructure, with 2+ years of relevant experience supporting web-based applications for large-scale, high-traffic websites.
  
• Proven experience troubleshooting and performance tuning distributed systems, IIS, and web applications.
  
• Fundamental understanding of network concepts (TCP/IP, DNS, HTTP) and traffic management via F5 Big-IP .
  
• An open, adaptive mindset toward adopting new methodologies, whether that means jumping into a Linux CLI or integrating AI tools into your daily engineering workflow.
  
• Excellent communication skills, with the ability to convey detailed technical concepts clearly to both peers and non-technical stakeholders.

Bonus Eligible: This position is also eligible for a discretionary company bonus, based upon business results.

Compensation: $109,000 - $120,000

Benefits: Employees in this position are eligible to participate in the company sponsored benefit programs, including the following within the first 12 months of employment:

• Health Insurance (medical, dental, and vision coverage)
• Paid Time Off (including vacation, sick leave, and flexible holiday days)
• 401(k) Retirement Plan with employer matching
• Life and Disability Insurance
• Employee Assistance Program (EAP)
• Commuter and/or Transit Benefits (if applicable)
  

Eligibility for specific benefits may vary based on job classification, schedule (e.g., full-time vs. part-time), work location and length of employment.