Customer Solutions Associate

Location: London Arena
Workplace: Hybrid

About this role

At Track24, our technology isn't just software, it is built to keep personnel safe, manage critical incidents, and help save lives in high-risk environments across the globe.

We are looking for a sharp, ambitious, and curious Customer Solutions Associate to join our team. This isn't a typical support role. It is a high-impact, fast-moving launchpad combining frontline client support, rapidly evolving satellite & tracking hardware, and commercial market intelligence.

If you are looking for a role which will give you exposure to a range of different career paths across the commercial, technology and product spaces, as well as a role where your work directly contributes to keeping people safe, this is it.

What You’ll Do

Support Mission-Critical Operations: Serve as the first line of contact for clients relying on AtlasNXT, powering seamless client onboarding sessions and managing end-to-end hardware logistics (configuration, testing, dispatch).
Develop & Test Life-Saving Hardware: Get hands-on with state-of-the-art tracking, comms, and satellite devices. Evaluate new tech, build hardware guides, and research global suppliers.
Fuel Commercial Growth: Conduct market research to identify new industries, track competitor trends, support high-stakes client proposals (RFIs/RFPs), and help launch new commercial propositions.

Requirements

Who You Are

Driven by Purpose:

Passionate about technology, hardware/IoT, security, and global safety.

Problem Solver:

Sharp analytical skills, comfortable with data/numeracy, and strong research instincts.

Great Communicator:

Able to build instant rapport with clients operating in high-pressure sectors.

Background:

Customer-facing experience; degree or strong A-Levels (Maths, Computing, or STEM subjects preferred).

Benefits

Why Join Us?

Real Impact: Work with technology that actively protects lives worldwide.
Fast-Track Growth: Gain cross-functional experience across hardware, software, and strategy to accelerate your career.
Hybrid Flexibility: 1–2 days per week in the office (central London).
Personal Learning Budget: £400.00 annual Learnerbly budget.
Work from anywhere in the world: Up to 4 weeks per year working abroad using our digital nomad benefit.
Annual Leave: 25 days leave + Bank Holidays.

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