About this role
Role Overview
We are looking for a proactive and detail-oriented Activation Executive to support and execute service activations for maritime and satellite communication solutions. This role requires a solid understanding of satellite equipment, application platforms, and customer support protocols. You will be the key liaison between internal teams and clients for all activation-related tasks, ensuring efficient operations and seamless client experience.
Key Responsibilities
• Handle end-to-end service activations and ensure timely resolution of activation-related complaints.
• Provide multi-channel customer support via phone, Zoho tickets, email, WhatsApp, Microsoft Teams, and in-person meetings.
• Collaborate with the technical team to support system integration and onboarding activities.
• Coordinate with the billing team for activation dependencies and validations.
• Monitor and support internal Satellite Services (SS) operations.
• Ensure proper documentation and escalation handling during activations.
• Lead in-house training programs to build technical knowledge and promote new product awareness.
• Drive team motivation and participation through team building and skill development initiatives.
Required Technical Knowledge
- Domains & Service Providers: Inmarsat, KVH, Nelco, Hughes, Iridium, Starlink, Marlink, Navarino, FutureKonnect, Marpoint, GTMarine, Port-IT, WSN, WWDID, Videoconnect, Datto, StatumFive, Polestar, SP-net, Digigone.
- Products: VSAT, Starlink, FBB, SAT-C, SSAS, LRIT, Citadel, CCTV, VoIP DID, StatumFive, Sscrew, Mobilink, IBIS Access, etc.
- Applications & Tools: GTMail, FleetMail, SparkeyMail, Antivirus tools, Zoho Ticketing System, Microsoft Teams.
- Firewalls & Networking: Infinity, Commbox, FutureKonnect, Marpoint, SScrew WiFi, and other offline firewall systems.
Qualifications & Experience
• Bachelor’s Degree in Electronics, Telecommunications, IT, or related field preferred.
• 2–4 years of experience in Satcom operations, preferably in maritime connectivity services.
• Working knowledge of satellite systems, activation workflows, and client support processes.
• Familiarity with B2B client handling, remote support tools, and documentation systems.
Key Competencies
• Strong technical acumen with satellite communication systems
• Excellent communication and customer service skills
• Team-oriented with leadership and mentoring ability
• High attention to detail and documentation
• Problem-solving and multitasking capability under pressure
• Willingness to learn and adapt in a fast-paced environment.
What We Offer
• Exposure to international operations and cutting-edge satellite technologies
• Opportunity to grow in a niche, high demand sector.
• Flexible, collaborative, and innovative-driven work environment
• Competitive salary with performance-linked incentives
• Learning & Development opportunities across platforms and products
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