About this role
Job Descriptions
- To ensure overall customer satisfaction with Company’s Aftersales service
- Liaising with customer to arrange the bus to be service and repair
- Perform diagnosis on vehicle for fault finding
- Open Job card in Maximo system and demand parts
- Carry out repair/service job & servicing of battery, etc
- Diligent recording of all info in service report (mileage, parts list, fault codes, etc)
- Update to customer the progress timely
- Get customer to sign on service report to acknowledge the repair jobs
- Provide breakdown support to customer
- Carry out recall /warranty job as documented by MAN
- Other functions & adhoc jobs as required by superior
Skills
- Computer literacy
- Electrical & Air Con repair background
- Basic oral and written communication in English
- Customer service orientated
- Professional and able to adapt to situational changes
- Judgement of urgency
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