Workplace Service Lead

At Sopra Steria Aerospace, Defence & Security (ADS), we work with customers operating some of the UK’s most complex and secure technology environments. Our teams bring together technical expertise, managed services and transformation capability to support critical Defence and National Security programmes.

As our Workplace Managed Service Lead, you will take technical and service leadership of a major Workplace environment. Your focus will be on the technologies that enable the end-user desktop experience, including virtual desktop environments, desktop operating systems, software delivery and associated workplace services.

This is a highly visible leadership position where technical credibility is just as important as your ability to lead people and influence customers. You will be the senior Sopra Steria voice for Workplace, working closely with customer technical teams, senior architects, engineering leads, partners and suppliers to deliver, improve and shape the future of the Workplace service.

Due to the nature of this programme, candidates must currently hold active MoD DV clearance and be able to work on site full time.

What you will be doing

• Lead the Workplace Managed Service end to end, overseeing desktop, virtual desktop, software delivery and associated end-user workplace technologies across both BAU and change.
• Act as the senior technical face of the service to the customer, building trusted relationships with senior technical stakeholders, architects, delivery leaders, partners and suppliers.
• Provide technical direction and leadership to the Workplace teams, ensuring engineers and technical leads have clear priorities, appropriate support and a strong understanding of what good looks like.
• Own the health and performance of the service, taking the lead on complex technical issues, ensuring problems are driven through to resolution and escalating risks or delivery concerns appropriately.
• Influence Workplace architecture and design, contributing to technical designs, standards, governance and customer assurance processes while ensuring solutions are appropriate for a highly secure environment.
• Shape the future of the Workplace capability, identifying opportunities for continuous improvement, innovation and service development while helping the account strengthen and grow its Workplace offering.

What you will bring

• Experience working with Workplace, End User Compute or Desktop technologies, including VDI, desktop operating systems and software delivery.
• A strong technical engineering or architecture background, with a good understanding of how Workplace technologies fit together.
• Experience leading technical teams or services and providing clear direction when challenges arise.
• Strong customer and stakeholder management skills, with the confidence to engage with senior technical stakeholders.
• Experience working within secure Defence or National Security environments, with an understanding of governance and assurance processes.
• The ability to balance technical leadership, people management and service delivery in a complex environment.

It would be great if you had

• Experience with VMware Horizon or other enterprise virtual desktop technologies, particularly within large or complex environments.
• Knowledge of Windows deployment and automation technologies such as MECM, MDT, PowerShell DSC, Terraform or Ansible.
• Familiarity with Secure by Design, DevSecOps and recognised cyber/risk frameworks such as NIST or MITRE ATT&CK.

If you are interested in this role but not sure if your skills and experience are exactly what we’re looking for, please do apply, we’d love to hear from you!

Employment Type: Permanent
Location: Basingstoke
Security Clearance Level: Active MoD DV
Internal Recruiter: Josh
Salary: Competitive, based on experience
Benefits: Bonus, £6,600 car allowance, which can also be taken as cash, 25 days’ holiday, with the option to purchase up to an additional 10 days per year, AXA medical insurance, 6% pension contribution and life assurance at 4x salary

If you’re interested and need to work flexibly, we encourage you to apply and talk to us about what might be possible.

Loved reading about this job and want to know more about us?

Sopra Steria’s Aerospace, Defence and Security business designs, develops and deploys digital solutions to Central Government clients. The work we do makes a real difference to the client’s goal of National Security, and we operate in a unique and privileged environment. We are given time for professional development activities, and we coach and mentor our colleagues, sharing knowledge and learning from each other. We foster a culture in which employees feel valued and supported and have pride in their work for the customer, delivering outstanding rates of customer satisfaction in the UK’s most complex safety- and security-critical markets.