People Lead (Payroll)

Are you an experienced payroll professional who enjoys supporting others to develop, improve and succeed?

Join NHS SBS as a Payroll Team Leader and play a key role in leading, coaching and developing a payroll team that delivers a high-quality service to clients and their employees.
As an experienced people leader, you'll be responsible for supporting and motivating colleagues, embedding consistent ways of working and ensuring the team has the skills, knowledge and confidence to provide an accurate, compliant and customer-focused payroll service. You'll work closely with the wider payroll management team to drive continuous improvement, support operational performance and maintain the high standards our clients expect. This is a fantastic opportunity to make a real impact while developing both people and processes in a fast-paced and rewarding environment.

Working closely with the wider payroll management team, you'll support day-to-day operations, deliver training, ensure compliance with required standards and contribute to a positive, customer-focused culture. You'll also have the opportunity to influence processes, improve ways of working and support the ongoing development of the team.

This role is a 9-month fixed-term contract based in Southampton with hybrid working arrangements.

What you'll be doing:

• Leading, supporting and motivating payroll colleagues to deliver a timely, accurate and high-quality payroll service.
• Delivering training, mentoring and coaching to promote consistent ways of working, strong technical knowledge and excellent customer service.
• Supporting the onboarding and development of new team members, carrying out regular one-to-one meetings and contributing to succession planning activities.
• Monitoring team performance, identifying operational risks and supporting effective performance and development plans.
• Driving continuous improvement through the implementation of efficient payroll and pension processes and supporting operational change.
• Ensuring compliance with governance requirements, internal controls, audits, policies and confidentiality standards when handling sensitive personal information.

What you'll bring:

• Experience leading, developing and supporting team performance, training and employee development.
• Strong payroll knowledge, including legislation relating to tax and employee contributions.
• Experience ensuring compliance with data protection requirements, internal controls and organisational policies.
• Experience creating and delivering training materials and supporting colleagues with complex payroll processes.
• Strong organisational skills with the ability to manage competing priorities and maintain high service standards.
• The ability to build positive working relationships and provide effective coaching and support to colleagues.

It would be great if you had:

• Knowledge of payroll terms and conditions within a healthcare environment.
• Experience working with pension schemes and associated payroll processes.
• Experience supporting process improvement and service efficiency initiatives.
• Knowledge of governance, audit and compliance requirements within a regulated environment.
• Experience producing operational reports and using management information to support service improvements.
• Experience supporting payroll system changes, enhancements or process implementation activities.

If you're interested in this role but not sure if your skills and experience are exactly what we're looking for, please do apply, we'd love to hear from you!

Loved reading about this job and want to know more about the sector?

NHS Shared Business Services was created by the Department of Health and Social Care to deliver corporate services to the NHS. A unique joint venture with Sopra Steria, a European leader in digital services and software development, we make life easier for NHS employees, patients, and suppliers, and deliver value for money to the taxpayer.
Proud members of the NHS family, we provide finance and accounting, digital, procurement and workforce services to more than half the NHS in England, and our solutions are underpinned by cutting-edge technologies and our teams' expertise, in-depth understanding of the NHS, and commitment to service excellence.

We share common values and unity of purpose with the rest of the NHS family, are committed to being a force for good, and are dedicated and empowered to act responsibly and sustainably at organisational, team and individual level.

Would you like to join us on our journey?