EPM Solution Engineer

SGS is the world’s leading Testing, Inspection and Certification company. We operate a network of over 2,500 laboratories and business facilities across 115 countries, supported by a team of over 100,000 dedicated professionals. With more than 145 years of service excellence, we combine the precision and accuracy that define Swiss companies to help organizations achieve the highest standards of quality, compliance and sustainability.

Our brand promise – “when you need to be sure” – underscores our commitment to trust, integrity and reliability, enabling businesses to thrive with confidence. We proudly deliver our expert services through the SGS name and a portfolio of trusted specialized brands, including Applied Technical Services, Brightsight, Bluesign and Nutrasource.

The EPM Solution Engineer Lead (SEL) is a position within the Corporate Information Technology (IT) team. SEL is responsible for the technical and functional development of Hyperion and related EPM products. SEL ensures that applications are kept up to market standards in terms of coding, architecture and security. SEL must have extensive technological expertise in development life cycles and architecture.

SEL will be actively involved in development activities, ensuring that requirements specifications are thoroughly understood and validated. He/she analyses the impact of these specifications on functions and business solutions, providing support for their prioritization.

This role also supervises the maintenance of EPM applications, including metadata management, calculation scripts, business rules, reports and dashboards. SEL is responsible for managing business requests, gathering requirements and preparing implementation plans and system documentation. SEL also supports Service Managers by providing information or clarifications on incidents or requests as needed.

On an ad hoc basis, SEL may be required to work alongside the service provider and/or the business team to efficiently resolve incidents and support new requirements.

• Oversee that the software development activity is carried out in accordance with SGS and market standards. ​
• Executes the validation of the technical designs & oversees the application development activity and ensures that deliverables follow the defined & market coding, architecture and security rules and guidelines.
• SEL is responsible for ensuring that development estimates made by partners are reasonable and acceptable.
• Ensure that the development activities in the field of applications development and projects comply with the SGS technical standards and quality.​
• ​Monitor 2nd or 3rd Level Support, working closely with AM Teams, business users, infrastructure team and application outsourcer (Oracle).
• Attend internal and external service meetings to discuss issues and improvement plans.
• Manage and monitor issues closely and ensure their resolution according to applicable escalation procedures.
• Perform regular service quality checks on incident tickets and requests and prepare improvement plans.
• Maintain the access and security configurations, ensuring the right level of control in line with the standards required by system auditors and internal controls.
• Monitor monthly maintenance activities: Maintain metadata, member list, FX Rates, business rules and validation checks.
• Support the year end Rollover activities, and support any other activity related financial closing.
• Oversee technical architecture activities such as patching, backups or application copies, working closely with DBA and infrastructure teams.

Collaborate with Infrastructure teams, Solution Architects, Delivery managers and Application Outsourcers for any initiative that will require SGS engagement.

• Bachelor’s degree and/or master’s with relevant IT or Computer science background.
• High Level Degree or equivalent in Computer Science or related subjects.
• Minimum 5 years’ experience in Hyperion or related EPM products on any of the following processes:
  • Financial Planning and Budgeting.
  • Enterprise Data Management & Essbase.
  • Financial Consolidation and Closing.
  • EPM Technical Architecture.
• Solid experience in development activities of EPM systems at any stage of its life cycle.
• Experience in Oracle EPM Cloud is desirable.
• Front-end customer support experience is desirable.
• Demonstrated ability to communicate technical information to a non-technical audience.
• Strong understanding of IT Service Management (ITIL) processes and standards.
• Experience in business analysis and defining cases is desirable.
• Getting commitment to action by considering impacts.  Combining formal and informal communication channels to achieve the desired result.
• Exceptionally collaborative, flexible, and adaptable when working with customers and various teams.
• Excellent analytical, problem solving, and troubleshooting skills to manage complex issues.
• Excellent soft skills at all levels within an organization, with the ability to communicate complex technology solutions to business stakeholders.
• Excellent communication skills and the ability to build relationships with all levels within the business as well as with external business partners.
• Collaborates Effectively. Embraces change.

Ability and willingness to travel up to 20%, depending on program needs. The role operates globally and requires flexibility to collaborate across time zones. The role may lead dedicated and matrixed program resources, product teams, subject-matter experts and external partners.

Why SGS?

• Join a globally recognized and stable company, a leader in the Testing, Inspection, and Certification (TIC) industry.
• Enjoy a flexible schedule and a hybrid work model.
• Access continuous learning opportunities through SGS University and Campus.
• Collaborate in a multinational environment with colleagues from various continents.

Apply Now:
At SGS, we are committed to fostering an open, friendly, and supportive culture that thrives on teamwork. We value diversity and provide endless opportunities to learn, grow your expertise, and fulfill your potential. Apply now to join our motivated and dynamic team!