Security Officer - Eldon Square, Newcastle Upon Tyne

Purpose of the Role

At Eldon Square, our security officers play a vital role in providing a friendly, safe and welcoming destination for our customers and retailers. Often the first people our customers will see, we are looking for somebody who delivers exceptional customer service and who has a positive attitude and friendly demeanour. This is a permanent 40-hour contract. Your duties will include carrying out a range of security activities, including patrolling our centre, liaising with retail staff, assisting members of the public, completing detailed and accurate incident reports and offering a highly visible, highly professional security presence. You will be expected to be available to work on a rolling shift pattern which offers 24/7, 365 coverage to our site.

Key Responsibilities

· Thoroughly patrolling your allocated area of the centre

· Providing a visible security presence

· Assisting and liaising with retailers

· Liaising with the Emergency services and local authority.

· Offering excellent customer service

· Opening and securing the centre

· Carrying out basic first aid duties

· Reacting to any security incidents in a prompt and professional manner

· Clearly communicating with colleagues and the control room

· Deterring crime and disorder

· Follow health and safety procedures.

· Take part in any relevant training.

· Accurately complete incident reports

Skills, Knowledge and Experience

· 2 years Security experience and valid frontline SIA license

· Experience in a customer facing role

· A five-year checkable work history

· Ability to use a radio and communicate clearly and accurately

· Ability to offer excellent customer service

Working Hours - 40 hours per week

Salary - £14.23 per hour

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Please see our Benefits Booklet for more information.