Hotel Manager

Job Summary

We are seeking an experienced and hands-on Hotel Manager to oversee the day-to-day operations of the hotel and ensure a high standard of guest service, operational efficiency, and overall business performance.

Key Responsibilities

1. Hotel Operations

• Oversee the daily operations of the hotel, ensuring all departments function efficiently.
  
• Coordinate the activities of Front Office, Housekeeping, Food & Beverage, Maintenance, and other operational units.
  
• Ensure hotel facilities, rooms, and common areas are maintained to the required standards.
  
• Monitor operational processes and identify areas for improvement.
  
• Ensure compliance with established hotel policies, procedures, and service standards.
  

2. Guest Experience & Customer Service

• Maintain high standards of guest service and satisfaction.
  
• Handle guest complaints, concerns, and escalated issues professionally and promptly.
  
• Monitor guest feedback and implement improvements where necessary.
  
• Ensure staff consistently deliver a professional and welcoming guest experience.
  

3. Team Leadership & Staff Management

• Supervise, motivate, and coordinate hotel staff across various departments.
  
• Support recruitment, onboarding, training, and development of employees.
  
• Set clear expectations and ensure staff performance aligns with hotel standards.
  
• Address staff-related issues and promote a positive and professional work environment.
  
• Prepare and manage staff schedules in line with operational requirements.
  

4. Financial & Business Management

• Monitor hotel revenue, expenses, and overall financial performance.
  
• Work with the finance team to control operational costs and minimize wastage.
  
• Monitor occupancy, room rates, revenue performance, and other relevant business indicators.
  
• Identify opportunities to increase revenue and improve profitability.
  
• Support budgeting, forecasting, and financial planning activities.
  

5. Sales & Revenue Growth

• Work with the sales and marketing team to drive room bookings and other revenue streams.
  
• Develop and implement strategies to improve occupancy and revenue.
  
• Monitor market trends, competitor activities, and customer preferences.
  
• Identify opportunities for partnerships, promotions, and business development.
  

6. Compliance, Safety & Standards

• Ensure compliance with relevant hospitality regulations, health and safety requirements, and company policies.
  
• Maintain proper standards for hygiene, security, and hotel safety.
  
• Ensure operational risks are identified and addressed promptly.
  
• Maintain accurate operational records and reports.
  

7. Reporting & Stakeholder Management

• Prepare regular reports on hotel operations, occupancy, revenue, guest satisfaction, and staff performance.
  
• Provide management with insights and recommendations for improving hotel performance.
  
• Liaise with suppliers, vendors, contractors, and other external stakeholders when required.
  
• Escalate significant operational and business issues to senior management.
  

Requirements