About this role
Our Client
Our client, an energy/power distribution company, seeks to employ a Consumer Affairs Officer.
Key Responsibilities:
- Receive and document consumer complaints.
- Investigate service-related complaints and disputes.
- Liaise with electricity service providers on complaint resolution.
- Track complaint resolution timelines and outcomes.
- Prepare consumer complaint reports and analytics.
- Conduct consumer enlightenment and awareness campaigns.
- Maintain complaint databases and records.
- Support customer satisfaction improvement initiatives.
Requirements
- Bachelor's Degree in Social Sciences, Public Administration, Mass Communication, Business Administration, or related field.
- Minimum 2–5 years' customer-facing experience.
- Strong complaint resolution and stakeholder management skills.
- Good report writing and communication abilities.
- Proficiency in Microsoft Office Suite
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