Facilities Associate

Job Title: Facilities Associate
Department: Facilities
Reports to: Sr. Facilities Coordinator
FLSA Status: Non-exempt

Date Revised: August 2026

Employment Status: Full-time

Primary Location: North Druid Hills House

Job Summary

Supports the Facilities Manager and Sr. Facilities Coordinator in maintaining safe, clean, and fully operational facilities for families, guests, staff, and volunteers. Performs assigned routine maintenance, basic repairs, visual inspections, preventive maintenance, and general upkeep under established procedures. Reports facility concerns promptly; documents completed work and assists with vendor access and maintenance projects. This is a full-time, on-site position with a regular schedule of Monday-Friday, 2:00 PM-10:30 PM. The position also participates in the Facilities team’s after-hours emergency response, including nights and weekends.

Primary Job Duties

• Perform assigned routine maintenance, visual inspections, preventive maintenance, and basic repairs under the direction of the Sr. Facilities Coordinator.
• Perform basic home and carpentry repairs, including but not limited to plumbing, electrical, HVAC, painting, and drywall repair.
• Complete routine checks of guest rooms, common areas, grounds, mechanical rooms, storage areas, equipment, life safety systems, and report repair/replacement needs
• Respond to assigned maintenance requests, document work completed, and materials used in computerized maintenance management system (CMMS) or other designated systems.
• Maintain organized, clean, and hazard-free workspaces.
• Assist with room readiness, furniture movement, deliveries, event setups, seasonal tasks, and facility improvement projects as assigned by the Sr. Facilities Coordinator or Facilities Manager.
• Support vendor and contractor visits by providing access, communicating assigned site information, and reporting progress or concerns; this role does not independently select or approve vendors.
• Assist with inventory counts and notify the Facilities Manager of low stock or replacement needs; purchases and cost approvals require authorized management approval.
• Follow safety procedures, secure work areas, and immediately escalate emergencies to the Sr. Facilities Coordinator and Manager on Duty.
• Communicate respectfully with families, guests, staff, volunteers, and vendors.
• Communicate pertinent maintenance and operations-related information to all applicable Managers.
• Travel between assigned locations when necessary to support maintenance operations and provide emergency support at both Houses during nights and weekends when necessary.
• Use checklists, work orders, manuals, and equipment indicators to confirm routine operating conditions.
• Able to use common hand tools, portable power tools, measuring devices, ladders, carts, dollies, and task-specific personal protective equipment.
• Strong attention to detail, reliability, organization and follow-through.

Education and Knowledge

• High school diploma or GED.
• 1 year of facilities, maintenance or trade experience preferred
• Basic knowledge of computers, tablets, mobile devices, Microsoft Office.
• Ability to learn and effectively use a CMMS or other computerized maintenance and work order system.
• Working knowledge of common hand tools and basic power tools.
• General awareness of plumbing, electrical, HVAC.
• Ability to understand work orders, checklists, safety instructions, and basic written communications while supporting a family-centered hospitality environment.

Physical demands

• This work is primarily performed indoors in occupied residential and hospitality facilities, with periodic outdoor work and travel between assigned locations.
• Regular walking, standing, bending, reaching, kneeling, stair climbing, ladder use, pushing, pulling, carrying, and moving equipment or supplies; must be able to lift and transport up to 50 pounds, with assistance when appropriate.
• May encounter noise, dust, odors, cleaning products, temperature variation, wet areas, moving equipment, and other routine maintenance conditions; required protective equipment and safety procedures must be followed.

Responsibility

The Facilities Associate is directly responsible to the Sr. Facilities Coordinator of Ronald McDonald House Atlanta and is evaluated annually.

Complex repairs, purchasing decisions, vendor management, and work planning remain the responsibility of the Facilities Manager or Sr. Facilities Coordinator unless designated to the Facilities Associate.

Disclaimer

This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the position. Management reserves the right to revise or amend duties as needed due to business necessity or organizational changes.

Benefits:

We are proud to offer comprehensive coverage for our full-time employees. The following benefits are provided with premiums covered at 100% by the company for employees only coverage:

• • Medical Insurance
  • Vision Insurance
  • Dental Insurance
  • Long-Term Disability Insurance
  • Life Insurance

Additional benefits include:

• • Paid Time Off (PTO)
  • 11 Paid Holidays Annually
  • 403(b) Retirement Plan
  • Cell Phone reimbursement