About this role
We're looking for an experienced Genesys Cloud CX Specialist (5–7 years) with strong vendor or system integrator background to join our delivery team. This is a hands-on technical role focused on designing, configuring, and deploying real-world CX solutions across multiple business units.
You'll lead the architecture, build IVR and routing strategies, deploy conversational AI, and ensure seamless end-to-end implementation of enterprise-grade solutions.
What You'll Be Doing
- Designing end-to-end Genesys Cloud CX architectures (voice, digital, AI)
- Building enterprise-grade IVR flows using Architect
- Configuring routing, queues, skills, and advanced logic
- Deploying AI Studio bots, AI Guides, Agent Assist, predictive routing
- Supporting CRM & backend integrations using APIs and webhooks
- Leading UAT, go-live, and post-launch optimization
- Delivering rapid enhancements across multiple business units
What We're Looking For?
3–4 years hands-on with Genesys Cloud CX (within total 5–7 years experience)
Strong IVR, routing, and queues configuration experience
Real-world implementation of AI Studio, conversational bots, AI Guides
Experience working with vendors / system integrators
Ability to work independently & deliver under tight timelines
Solid troubleshooting and stakeholder communication skills
Bonus points for:
Genesys Cloud CX Certifications (Professional, Architect, Developer)
Why join us ?
- Work on cutting-edge Genesys Cloud CX programs
- Lead real implementations — not just advisory work
- Influence architecture, strategy, and CX transformation
- A dynamic environment with high ownership and impact
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