Trainee Technical Support Representative - Freelancer /Talent Pool

What you'll be doing:

• Responding promptly to customer queries in a timely and accurate manner via email and/or live chat. • Queries can be of a technical & non-technical nature.
• Acknowledging and resolving customer complaints & determining the cause of the problem, expediting correction or adjustment, and following up to ensure resolution.
• Explain and guide customers through product features and functionalities.
• Stay up to date and be thorough with product knowledge so that customer questions can be answered quickly.
• Communicating, coordinating & collaborating with team members and colleagues to provide customers with best possible solution to their problem

What we're looking for:

• Candidates with international customer support experience in email and chat preferred.
• Candidates who can adapt to customer issues relying on product knowledge as well as their presence of mind.
• Maintain our reputation as a company that offers excellent customer service at every interaction with the customer.
• Stay focused on the quality by ensuring consistency and adherence to high standards.
• Candidate must be willing to work in any shift and shouldn't have a problem with rotational week offs.

Must have:

• Candidate must have their own computer with Windows 8.1 or above.
• Mandatory hi-speed broadband connection.
• UPS/power backup solution if possible.
• Outstation candidates should be willing to relocate to Hyderabad when work from office resumes.

Mandatory Skills:

• Proficient with English and have good written & verbal communication skills.
• Flexibility & availability for rotational shifts and week offs to cover hours of operations.
• Must possess logical, reasoning, and problem-solving skills. Preferred Skills
• Familiarity with Microsoft Office and other accompanying software & applications such as system security, drivers etc.
• Experience in handling international customers via email and chat. Good to have
• Proven customer support experience in Chat & Email process is preferred.
• Good technical skills on PC and networking in general., Familiarity with Microsoft Office and other accompanying software & applications such as system security, drivers etc.