Front Desk Specialist

Receptionist (Medical)

We are looking for a dependable and customer-focused Front Desk Specialist to join our clinical team. This position plays a critical role in providing front-line service to patients and visitors, managing check-in and check-out procedures, and supporting administrative functions for smooth clinic operations 

RESPONSIBILITIES  

Patient Interaction & Communication 

• Greet patients and visitors in a courteous and professional manner.
• Answer and route incoming phone calls.
• Confirm appointments for the next clinic day.
• Answer front desk tasks and messages.
• Assist in rescheduling appointments as needed.
• Assist patients with signing up for the patient portal.
• Ensure annual patient paperwork is completed and current.
• Verify and update patient address, phone number, and insurance information at each visit.
• Perform other duties as assigned by management.

Check-In, Check-Out & Scheduling 

• Check patients in and out of the system.
• Ensure all patients on the daily schedule are marked as checked out, no-showed, or canceled.
• Schedule new and follow-up appointments.

Payments & Financial Reconciliation 

• Collect and post patient payments accurately.
• Reconcile money bags at the end of the day.

Administrative & Facility Support 

• Unlock front doors, turn on room lights, and power on computers at the start of the day.
• Scan and file patient documents into electronic charts

REQUIREMENTS 

• High school diploma or equivalent.
• No experience required; training will be provided.
• Strong customer service skills and a professional demeanor.
• Basic computer literacy and ability to learn new systems.
• Excellent communication and organizational skills.
• Ability to handle confidential information appropriately

PHYSICAL AND MENTAL REQUIREMENTS  

• Ability to sit, stand, walk, bend, and reach throughout the workday.
• Manual dexterity to operate a computer and office equipment.
• Visual and auditory ability to interact with patients and staff.
• Ability to remain focused in a busy front-desk environment.
• Capacity to work under pressure and manage multiple tasks simultaneously.
• Emotional resilience and a customer-oriented attitude