Veterinary Relations Manager - Account Manager

What You'll Do

Account Management & Clinic Visits

· Plan and execute weekly territory routes, visiting veterinary clinics in a logical and efficient sequence.

· Conduct regular in-person check-ins with practice managers and team leads - catching up on staff needs, recognizing wins, and proactively identifying areas for improvement.

· Monitor clinic supplies and freezer inventory during each visit to ensure partners are fully equipped.

Lunch Learns & Staff Education

· Lead engaging, upbeat lunch-and-learn sessions at clinic locations -introducing Pet Meadow to new staff or providing refresher training for existing teams.

· Cover who we are, what we do, and the full range of cremation services we offer.

· Walk staff through the client portal, answer questions, and create a welcoming, fun environment that reinforces the partnership.

Relationship Maintenance & Communication

· Conduct regular phone and email check-ins with clinic contacts between visits to stay connected and address any emerging needs.

· Serve as a consistent, friendly presence that clinic teams can rely on.

Issue Resolution

· When issues are raised by a clinic, serve as the first point of contact - listen, document, and promptly loop in the appropriate site manager to discuss and resolve.

· Follow through on resolutions to ensure the clinic feels heard and supported.

What You Bring

· Experience in account management, outside sales, client relations, or a similar field-based role.

· Outgoing, approachable personality with genuine people skills - you light up a room and make people feel at ease.

· A problem-solver and solution-focused mindset; you don't just identify issues, you help fix them.

· Strong organizational skills to manage a multi-clinic territory and plan efficient weekly routes.

· Comfortable presenting to small groups in an upbeat, engaging way (lunch learns, staff trainings).

· Patient, flexible, and able to adapt to the pace and culture of different clinic environments.

· Comfort using CRM tools to log visits, track activity, and manage follow-ups.

· Willingness to travel approximately 70% of the time within your assigned territory.

· A genuine passion for pets and the people who care for them.

Why You'll Love Working Here

· Make a meaningful impact by supporting the veterinary partners who trust Pet Meadow during their clients' most difficult moments.

· Own your territory and see the direct results of your relationship-building efforts.

· Work with a mission-driven team that values integrity, compassion, and accountability.

· Grow with us as Pet Meadow continues to expand into new markets.

· Enjoy competitive compensation, benefits, and mileage/travel support for your field-based role.