Advanced Associate, Service Delivery Management

Advanced Associate, Service Delivery Management

(6-month temporary role)

Job Description

Company Summary:

At Pearson, we are committed to a world that is always learning and to our talented team who makes it all possible. From bringing lectures vividly to life to turning textbooks into laptop lessons, we are always reexamining the way people learn best, whether it is one child in our own backyard or an education community across the globe. We are bold thinkers and standout innovators who motivate each other to explore new frontiers in an environment that supports and inspires us to always be better. By pushing the boundaries of technology and each other to surpass these boundaries, we create seeds of learning that become the catalyst for the world's innovations, personal and global, large, and small.

Pearson Virtual School's K-12 group provides high-quality, highly accountable online education solutions to schools, school districts, and students in grades K-12. It serves families and schools with a variety of digital learning and online school solutions including Connections Academy, International Connections Academy, and Pearson Connexus. In 2017, it will deliver online learning to over 400,000 students in the U.S. and forty-eight countries. The group, formerly known as Connections Education, is based in Columbia, Maryland and has been named a "Top Workplace" by the Baltimore Sun for three consecutive years and a "Best Place to Work" by Baltimore magazine. Recognized for its outstanding curriculum, high-quality teachers and leadership, Pearson Virtual Schools is committed to expanding quality education through technology and helping students achieve both academic and personal success.

Position Summary:

Working from your home, the Advanced Associate, Service Delivery Management (6-month temp) supports the effective administration and delivery of service delivery operations by managing HR-related workflows, documentation, and reporting.  

Responsibilities:

• Internal application updates and tracking: Maintain and update internal application records, ensuring accuracy and consistent tracking of changes and progress.
• Certification tracking and updating in HRIS: Monitor employees’ certification status and update certification information in HRIS in a timely manner.
• Post and manage job openings in UKG: Ensure each position is created correctly and includes all required information.
• Offboarding support: Assist with the offboarding process by coordinating required tasks, updates, and documentation to ensure a smooth transition.
• Accommodation requests: Process and manage accommodation request workflows, ensuring requests are handled properly and supported through completion.
• Monthly missing training reports: Compile and submit monthly reports identifying missing or incomplete training.
• Monthly board reports: Prepare monthly board reports using collected data, maintaining reporting completeness, accuracy, and deadlines.
• Renaming employee files: Perform administrative updates to employee records by renaming and organizing files according to established naming conventions and process requirements.
• Other duties as assigned.

Requirements

• Graduate of a 4-year course (preferably human resources management or psychology courses)
• With at least a year of corporate work experience (work experience in an HR shared services setup is an advantage)
• Must be open to a temporary assignment (9 months), starting November 2026 through July 2027.
• Amenable to work on a night shift schedule (8PM-5AM Manila Time) from Monday to Friday
• Ability to maintain and update internal application records with strong attention to detail, ensuring accurate tracking of changes and progress.
• Ability to monitor employees’ certification status and enter/update certification information in HRIS accurately and consistently, on time, with no errors.
• Ability to coordinate multiple offboarding-related tasks and documentation requirements, ensuring timely updates and a smooth transition for departing employees.
• Ability to manage accommodation request workflows, ensuring requests are processed properly, tracked, documented, and resolved in accordance with requirements.
• Ability to compile monthly missing training reports and monthly board reports with completeness, accuracy, and adherence to deadlines, and to perform administrative file renaming/organizing according to established naming conventions.

Benefits:

• Competitive salary & benefits
• Remote work (Pearson office is open 24/5 in case you would like to work on-site)
• Fixed weekends off

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