Application Administration and Development Student Worker

VISION: Transform the university through the power of generosity.

MISSION: Unite donor passions with university priorities to elevate the impact of Oklahoma State University.

DEPARTMENT PURPOSE: The Application Administration and Development team serves the OSU Foundation, donors, and university partners by providing effective and efficient software applications, integrations, automation, and business processes that support strategic fundraising and advancement operations.

PRIMARY PURPOSE: The Application Administration and Development Student Worker assist with the administration, support, testing, documentation, and enhancement of software applications utilized throughout the OSU Foundation. This position provides operational support to the Application Administration and Development team through documentation maintenance, quality assurance testing, data validation, business process analysis, user support, and project-related activities. The role offers practical experience with enterprise systems, software development processes, data management, and application administration while supporting the Foundation's fundraising and advancement mission.

KEY AREAS OF FOCUS
Application Support and Administration – 50%

• Assist with the administration and maintenance of enterprise applications.
• Perform routine system reviews, configuration validation, and operational support activities.
• Research, document, and assist with troubleshooting application issues.
• Help maintain application inventories, process documentation, and support resources.
• Assist with monitoring system functionality and identifying opportunities for improvement.

Information Services Helpdesk Support - 30%

• Assist users by monitoring the ticket queue and ticket assignments.
• Address work requests submitted through tickets.

Documentation - 20%

• Create and maintain user guides, standard operating procedures, and knowledge base articles.
• Assist in organizing and updating training materials.
• Document business processes and application workflows.

Other duties as assigned.

JOB COMPETENCIES AND EXPERIENCE:
Education & Certifications

• High School graduate
• Currently enrolled in college with an Information Systems, Computer Science, Computer Engineering emphasis, or equivalent bachelor’s degree program.

Experience

• Familiarity with object-oriented programming languages (Java, C/C++, and/or C#), web-programming languages (JavaScript, HTML, and CSS), and/or database programming languages (SQL preferred).
• Coursework related to software development, systems analysis, business processes, and/or data management.
• Basic knowledge of Microsoft Office applications.
• Aptitude for critical thinking, analysis, and troubleshooting.
• Attention to detail.
• Cooperative attitude with a desire to learn.
• Ability to maintain a professional and courteous demeanor at all times.
• Proven sense of humor and ability to have fun.

Organizational Competencies:

• Effective Communication: Communicates well (written and verbal); exhibits exceptional listening skills, and is transparent through open dialog and informational sharing; seeks first to understand and assumes positive intent; deals with others in a straightforward and honest manner while conveying both good and bad news; avoids “telling themselves a story” and works to deploy crucial conversation communication techniques; shows the highest level of understanding, courtesy, tact, empathy and concern with all interactions
  
  
• Execution & Initiative: Demonstrates a high level of initiative on assignments; expresses interest in taking on more responsibilities and contributing to overall goals; proactively contributes to problem solving and pursues continuous improvement efforts at all times; takes responsibility to ensure that quality and timeliness of deliverables meets organizational and donor expectations; ensures work is accurate; delivers upon commitments while demonstrating integrity, stewardship of resources and service to OSU
  
  
• Teamwork/Interpersonal Skills: Builds and maintains strong internal working relationships that promote open and honest communication; cares for others personally and professionally; values diversity and treats all individuals with respect and professionalism; demonstrates an open mind-set when presented with opportunities to learn about different culture, approaches or opinions; supports team efforts and makes the Foundation a more enjoyable place to work
  
  
• Problem Solving/Judgment: Seeks guidance and expert opinions in decision-making and planning process; gains understanding of how to apply approved policies and procedures; when and why escalation of issues is needed and to whom; responds appropriately and timely to issues; accepts responsibility for actions
  
  
• Adaptability/Flexibility: Committed to continuous improvement; adapts to change, is open to new ideas; takes on new responsibilities, handles pressure, and adjusts plans to meet changing needs; shows ability to listen actively to different perspectives and consider alternate views based on new information; demonstrates self-control and remains productive during times of uncertainty
  
  
• Courage & Conviction: Proactively takes responsibility for individual outcomes regardless of success, and learns from all results; demonstrates dedication to the principles of truth and honesty, even when the message may not be welcome; maintains confidentiality; supports company values, walks the talk; behaviors and actions are consistent with statements, values and beliefs; practices ethical decision making; has courage to try something new when encouraged by others; shows accountability and credibility by following through on commitments; receives constructive feedback from others and looks to continually improve
  
  
• Donor Centered: Follows through with appropriate actions and/or information to meet the requests of donors; actively shares contacts and relationships with those who may have common goals or needs; embraces development and stewardship strategies that build relationships and respect the donors' interests, while balancing university priorities; solidifies personal relationships with mutual trust and fulfillment on commitments

PHYSICAL REQUIREMENTS
Must use a computer terminal and view a computer screen for extended periods of time. Must talk in person or by phone (frequently and sometimes for extended periods) to people on campus and across the country. Must be able to lift and move devices weighing up to 30lbs and be prepared to work under desks to install computers. Must constantly use visual acuity to check printed and designed materials of various types. Must be able to navigate within the OSU Foundation. Typical office working conditions.