Dispatch Coordinator

Overview

 

NV5 is a provider of engineering and consulting services to public and private sector clients, delivering solutions through six business verticals: Testing, Inspection & Consulting; Infrastructure; Utility Services; Environmental Health Sciences; Buildings & Program Management; and Geospatial Technology. With offices nationwide and abroad, NV5 helps clients plan, design, build, test, certify, and operate projects that improve the communities where we live and work.

 

As engineers, architects, construction/program managers, environmental professionals and beyond, we play a significant role in shaping our communities through the services we provide. We are looking for passionate, driven individuals to join our team focused on Delivering Solutions and Improving Lives.

Responsibilities

The Dispatcher is responsible for coordinating and dispatching field technicians to construction projects based on client requests, project requirements, technician qualifications, availability, and geographic location.

 

The Dispatcher serves as a critical communication link between clients, project managers, engineers, field technicians, laboratory personnel, and office administration. This position requires excellent organization, attention to detail, communication skills, and the ability to remain calm and effective in a fast-paced environment where schedules and priorities can change throughout the day.

 

The Dispatcher is responsible for ensuring that all scheduled work is properly communicated, documented, and supported with the information necessary for technicians to successfully perform their assignments.

Scheduling & Dispatch

• Receive and coordinate daily requests for construction materials testing and inspection services.
• Schedule technicians based on project requirements, certifications, availability, location, workload, and skill set.
• Maintain the daily and upcoming dispatch schedule and communicate changes promptly.
• Assign technicians to the appropriate project, inspection, testing activity, or service request.
• Monitor the schedule throughout the day and make adjustments as conditions change.
• Coordinate emergency, same-day, cancellation, and additional service requests.
• Identify scheduling conflicts and communicate them to management immediately.
• Avoid unnecessary travel and optimize technician assignments based on geographic location and workload.
• Confirm that technicians have sufficient information to locate the project and understand the required scope of work.

 

This position operates in a fast-paced office environment supporting field personnel and construction projects. Because construction schedules frequently change, the Dispatcher must be proactive rather than reactive.The Dispatcher must be comfortable handling frequent telephone calls, emails, schedule changes, client requests, and interruptions while maintaining accuracy.  Construction schedules may require early-morning communication and occasional extended hours depending on project requirements.

Qualifications

• High school diploma or equivalent required.
• Previous experience in dispatching, scheduling, construction, engineering, field services, logistics, or a related industry preferred.
• Experience working with field technicians or mobile workforces preferred.
• Strong computer skills and ability to learn company scheduling and project management systems.
• Excellent verbal and written communication skills.
• Strong organizational and time-management abilities.
• Ability to multitask and prioritize competing requests.
• Ability to work effectively under pressure in a fast-paced environment.
• Strong attention to detail.
• Ability to make sound decisions and appropriately escalate issues.

NV5 offers a competitive compensation and benefits package including medical, dental, life insurance, PTO, 401(k) and professional development/advancement opportunities.

 

NV5 provides equal employment opportunities (EEO) to all applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. NV5 complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.