About this role
Description
Who you are:
- A go-getter with a customer service background
- Customer focused personality with genuine desire to exceed customer expectations
- Friendly, engaging, and calm demeanor
- Willingness to learn about the product and services Nivel offers to become a knowledge expert for our customers
- Computer savvy – you know your way around computer systems and applications
- A coachable team player that is able to handle escalated calls
- When/if you finish your work, you are eager to ask what you can help with next
- You have a great attitude and work ethic and want upward mobility within Nivel
- Ability to multi-task and an eye for attention to the details
What you’ll do:
- Answer customer calls and email inquiries to place orders, address questions, and resolve issues, all while delivering an exceptional customer experience.
- Assist in the resolution of escalated customer concerns, ensuring the best resolution for the customer in a timely manner.
- Partner with leadership on how to best resolve customer questions and concerns, as needed.
- Analyze requests, provide information requested or ascertain who can best provide said information, and route the request appropriately
- Based on customer’s order history, suggest related items for purchase and explain product features and benefits that pertain to the customer’s needs
- Maintain knowledge of product line, prices, delivery time, drop ship items, various marketing promotional services, and similar data
- Assist with filing claims and tracking shipments for customers
- Partner with the warehouse, accounting, purchasing, and other internal teams to address customer concerns
We offer our team members a great workspace without the stuffy corporate atmosphere. Members of the Nivel family contribute to the bigger picture by bringing different ideas and processes to the table – we hire people from all backgrounds and industries.
Here’s what we give you:
- $16.50 hourly base rate + monthly bonus potential + overtime pay (as-needed basis)
- Great benefits package including:
- Health/TeleDoc/life/dental/vision/supplemental benefits from day one
- Paid time off from day one
- 401k with company match
- Up to $5,250 in tuition reimbursement per year
- Employee discounts on our full line of innovative products
- Free snacks and coffee
- Tons of advancement opportunities in a rapidly growing company
- The opportunity to sell cool stuff within an exciting industry
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