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Customer Support Specialist

Location
Cairo
Workplace
On-site
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About this role

About Us:

Network International is the largest Financial Technology company in Middle East and Africa. Payments is our core business where we provide services in more than 50 countries – UAE, Jordan, South Africa, Egypt are some of our key markets. Apart from payments, we provide services on Data and Insights, Lending, Insurance, Risk Solutions, etc. Our core customers are businesses at every scale and segment, though recently we are growing in direct to consumer card segment as well.

Our EVP's:

At Network International, we always stay ahead. . In the fast-paced world of financial services, we thrive on innovation, agility, and purposeful collaboration. We invest  first in our people, empowering you to make bold decisions, learn fast, and grow your expertise alongside industry leaders. Here, solving complex problems means more than using cutting-edge technology; it’s about creating meaningful value for our customers, together. We foster a culture where trust, accountability, and achievement go hand in hand—because success isn’t just a goal; it’s how we work, every day, as one team.

Job Description:

 Receive customer calls whether client banks or card holders and provide the required support to solve their problems or reply to their inquiries.

 

 

 


Responsibilities:

 

  1. Receive calls from banks or card holders, confirming that the person on the phone is an authorized person.

  2. Process the client’s complaints and resolve them either individually or through other departments while ensuring customer satisfaction.

  3. Reply to card holders when they request assistance and take actions within the policy set by the bank for NI’s Customer Service and request the client to visit the Bank branch or redirect the call to the concerned bank when they require actions not authorized by the bank.

  4. Forward incoming calls/issues to the concerned department or team when needed.

  5. Handling incoming issues (Jira, Mail & Fax) from client banks.

  6. First line support to bank staff for any action request or inquiry needed.

  7. Processing requests from acquiring banks sent by fax for cancellation of outstanding charges.

  8. Process Visa’s requests for emergency cash credit as well as emergency cards for clients travelling abroad whose card was lost or stolen.

  9. Changing card status (Activation, Lost, Stolen or Compromised) as per the client request.

Performs other related duties as requested by the company.

 

 

 

 


Network International is an equal opportunity employer. We welcome and encourage applications from candidates of all backgrounds, nationalities, and experience levels. We are committed to creating an inclusive workplace where innovation, diversity, and performance thrive.
 

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