About this role
- Responsible for overseeing the day– to – day activities related to credit card operations and ensure all customers’ requests are fulfilled efficiently.
- Handle staff queries & client’s complaints in adequate proper time manner.
- Manage a team and ensure all Financial & non-financial requests processed correctly and email handled.
Maintenance requests, financial & non-financial batches uploaded before cut-off time, credit card limit amendments and loyalty requests are completed within the specified TAT and as per the terms & conditions specified in the Service Level Agreements with the client banks/financial institutions.
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