Systems Support Technician

Company Overview

Neill Aircraft Company is a family owned and operated business based in Long Beach, California since 1956. Specializing in “Build-to-Print” services, we work with materials Aluminum, Titanium, Inconel, and Stainless-Steel. With over 250 employees, we prioritize customer satisfaction by continually enhancing our operations. Join us for an exciting journey in aerospace manufacturing!

Job Summary

The Systems Support Technician provides technical support to employees and assists with the operation, maintenance, and performance of the Company's computer systems, ERP system, hardware, software, and IT resources. This position responds to user requests, troubleshoots technical issues, maintains system information, and help ensure reliable day-to-day IT operations.

Hourly Rate: $18.50 - $25.00 (DOE)

Schedule: 6:30AM - 3:00PM

Essential Duties and Responsibilities:

• Provide technical support to employees by receiving, prioritizing, troubleshooting, documenting, and resolving IT-related requests.
• Assist with daily ERP system maintenance, data entry, data verification, reporting, and system monitoring.
• Monitor ERP systems, IT infrastructure, and related resources for performance, availability, and data integrity.
• Troubleshoot hardware, software, application, network, and system-related issues using appropriate diagnostic tools and resources.
• Install, configure, maintain, and upgrade software, computers, peripherals, and applications as needed.
• Document support requests, troubleshooting steps, resolutions, and recurring issues; escalate issues when additional technical support is required.
• Research technical issues using vendor resources, software updates, drivers, knowledge bases, and other technical resources.
• Identify recurring problems and recommend solutions or process improvements to help prevent future issues.
• Provide professional and courteous customer service while supporting employees with varying levels of technical knowledge.
• Prepare reports and documentation regarding IT resources, system performance, and related activities as requested by management.

Competencies

• Strong communication and customer service skills.
• Strong analytical and problem-solving skills.
• Excellent attention to detail and organization.
• Ability to learn new systems and technology quickly.
• Ability to prioritize and manage multiple tasks.
• Must be a team player with the ability to work independently.

Education and/or Experience

• High school diploma or general education degree (GED) required.
• Technical certification or equivalent training preferred.
• One year of IT or technical support experience preferred.
• Working knowledge of computer hardware, software, and troubleshooting.
• Experience with Microsoft Office applications preferred.
• Experience supporting ERP systems or business applications is a plus.

Benefits

• Medical Insurance (Neill Aircraft pays 70% of total monthly cost)
• Dental Insurance
• Vision Insurance
• Life/AD&D Insurance (Full-time employees receive a FREE life insurance policy!)
• (6) Paid Holidays
• Paid Birthday (Floating day available any day of the year!)
• Employee Discounts (Amusement parks, theaters, and other friends/family activities!)
• Paid Bereavement Leave (3 paid days)

This position requires access to U.S. Munitions List (USML) technical data. Hence the individual must be a U.S. Citizen or U.S. Lawful Permanent Resident or otherwise be specifically authorized by a license from the U.S. government to have access to USML technical data.

Equal Employment Opportunity Neill Aircraft is an equal opportunity employer, committed to providing employment opportunities to all qualified individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other characteristic protected by applicable law. We’re dedicated to fostering an environment of respect, fairness, and opportunity for all.

Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to sit and work at a computer for extended periods; frequent use of computer keyboards, mice, and other computer-related equipment; may occasionally use hand or power tools when installing computer-related equipment; occasionally lift, carry, or transport computers, peripherals, and other equipment weighing up to 25 lbs; may be required to work in various office, manufacturing, and Company work areas to provide technical support; may occasionally work outside of normal business hours to address system issues or maintenance needs.

Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually quiet.