Supply Chain Director (Retail/F&B)

Key Responsibilities:

1. Supply Chain Strategy & Leadership

• Develop and execute the regional supply chain strategy in alignment with overall business objectives and growth plans.
  
• Lead the end-to-end supply chain function across Malaysia and Singapore, covering procurement, demand planning, supply planning, warehousing, logistics, and inventory management.
  
• Build a scalable and resilient supply chain capable of supporting continued restaurant and business expansion.
  
• Establish supply chain KPIs, governance frameworks, and performance standards across both markets.
  
• Identify opportunities to improve efficiency, service levels, working capital, and overall supply chain performance.
  

2. Procurement & Strategic Sourcing

• Lead strategic sourcing and procurement activities for food ingredients, packaging, equipment, consumables, and other operational requirements.
  
• Develop and maintain a robust supplier network across local and international markets.
  
• Lead commercial negotiations to achieve competitive pricing, favourable terms, quality standards, and reliable supply.
  
• Develop supplier performance management frameworks covering cost, quality, service levels, lead times, and supply continuity.
  
• Identify opportunities for supplier consolidation, alternative sourcing, localization, and cost optimization.
  

3. Demand & Supply Planning

• Oversee demand and supply planning processes to ensure the right products and materials are available at the right time and location.
  
• Work closely with Operations, Marketing, Finance, and Commercial teams to align forecasts with business plans, promotions, seasonal demand, and new outlet openings.
  
• Improve forecasting accuracy and inventory planning through data-driven methodologies.
  
• Establish contingency and risk mitigation plans for critical products and materials.
  

4. Inventory & Working Capital Management

• Develop strategies to optimize inventory levels while maintaining high product availability across restaurants.
  
• Monitor stock levels, inventory turnover, expiry, wastage, slow-moving items, and product availability.
  
• Balance service levels with working capital objectives and minimize unnecessary inventory holding costs.
  
• Drive improvements in inventory accuracy and visibility across the supply chain.
  

5. Logistics, Warehousing & Distribution

• Oversee regional warehousing, transportation, distribution, and last-mile delivery operations.
  
• Ensure timely and cost-effective distribution of products and materials to restaurants across Malaysia and Singapore.
  
• Optimize distribution networks, transportation routes, warehouse capacity, and delivery schedules.
  
• Monitor logistics partners and establish service-level standards to ensure consistent operational performance.
  
• Identify opportunities to improve logistics efficiency and reduce distribution costs.
  

6. New Outlet & Business Expansion

• Partner with Operations, Development, Finance, and Project teams to ensure supply chain readiness for new restaurant openings.
  
• Develop supply plans, supplier capacity, logistics requirements, and inventory strategies to support expansion.
  
• Ensure new outlets are fully equipped with required products, materials, and operational supplies prior to opening.
  
• Assess supply chain capacity and scalability to support future business growth.
  

7. Supplier & Risk Management

• Establish strong strategic relationships with key suppliers and business partners.
  
• Develop supply continuity and business contingency plans for critical ingredients and materials.
  
• Monitor geopolitical, commodity, regulatory, and market risks that may impact supply availability or costs.
  
• Establish alternative sourcing strategies for critical products to minimize supply disruption.
  

8. Supply Chain Transformation & Continuous Improvement

• Lead initiatives to digitalize and improve supply chain processes, systems, and reporting.
  
• Utilize data analytics and technology to improve forecasting, inventory visibility, procurement effectiveness, and operational decision-making.
  
• Drive process standardization and SOP improvements across Malaysia and Singapore.
  
• Identify and implement initiatives that improve cost efficiency, service levels, productivity, and scalability.
  

9. Cross-Functional & Regional Collaboration

• Work closely with Operations, Finance, Marketing, Food Innovation/R&D, Quality Assurance, and Commercial teams to align supply chain priorities with business requirements.
  
• Provide senior management with clear insights into supply chain performance, risks, opportunities, and recommendations.
  
• Ensure strong alignment between Malaysia and Singapore teams while maintaining appropriate local market flexibility.
  

10. Team Leadership & Development

• Lead, coach, and develop a high-performing regional supply chain organization.
  
• Establish clear objectives, KPIs, and performance expectations across procurement, planning, logistics, and warehouse teams.
  
• Build strong succession planning and talent development within the supply chain function.
  
• Foster a culture of accountability, collaboration, continuous improvement, and operational excellence.
  

Requirements

Job Requirements:

Education & Experience

• Bachelor's Degree in Supply Chain Management, Procurement, Logistics, Operations Management, Business, Engineering, or a related discipline.
  
• Minimum 15 years of experience in supply chain management, with at least 5 years in a senior leadership/director-level position.
  
• Strong experience managing end-to-end supply chain functions, including procurement, planning, logistics, warehousing, and inventory.
  
• Experience within F&B, QSR, FMCG, food manufacturing, retail, or other high-volume consumer-facing environments is highly preferred.
  
• Regional experience covering Malaysia and Singapore will be a strong advantage.
  
• Proven experience managing supply chains supporting multi-site operations, restaurant networks, retail outlets, or geographically distributed businesses.
  

Technical & Commercial Skills

• Strong knowledge of strategic procurement, demand planning, supply planning, inventory management, logistics, warehousing, and S&OP.
  
• Strong commercial and negotiation capabilities with experience managing strategic suppliers and high-value contracts.
  
• Excellent understanding of food and ingredient sourcing, supplier qualification, quality requirements, and supply continuity.
  
• Strong financial acumen with the ability to manage budgets, cost structures, working capital, and supply chain savings.
  
• Strong analytical and problem-solving skills with the ability to use data to drive business decisions.
  
• Experience with ERP, WMS, demand planning, procurement, and supply chain technology platforms.
  
• Strong understanding of supply chain KPIs and performance management.
  

Leadership & Personal Attributes

• Strategic thinker who can translate business objectives into practical supply chain strategies.
  
• Strong people leader with experience managing large, multi-functional teams.
  
• Excellent stakeholder management and influencing skills, particularly across Operations, Finance, Commercial, and senior management.
  
• Highly commercial, data-driven, and results-oriented.
  
• Strong change management capabilities with experience leading transformation and continuous improvement initiatives.
  
• Proactive, resilient, and comfortable operating in a fast-paced and constantly evolving environment.
  
• High level of integrity, accountability, and ownership.