Subscription/ Payment Analyst - Senior Executive

• Own and manage end-to-end subscription lifecycle, including activation, renewal, retention, and churn control.
  
• Monitor recurring billing performance, payment success rates, and revenue collection.
  
• Drive follow-ups on failed, overdue, or at-risk subscription payments.
  
• Analyse subscription performance trends and support revenue growth initiatives.
  
• Oversee subscription data integrity across CRM and billing systems.
  
• Coordinate across Finance, Operations, Customer Service, and external partners.
  
• Monitor service fulfilment (repairs/claims) impacting customer retention and satisfaction.
  
• Prepare revenue, subscription health, and operational performance reports.
  
• Support KPI tracking, forecasting inputs, and process optimisation initiatives.
  
• Ensure compliance with internal SOPs and service programme standards.
  

Requirements

• Diploma / Bachelor’s Degree in Business, Finance, Marketing, Operations, or related field.
  
• 3–5 years of experience in subscription business, telco, fintech, payment gateway, or customer lifecycle operations.
  
• Strong understanding of recurring billing, payment flows, or revenue operations.
  
• Experience in retention, renewals, or subscription-based revenue models preferred.
  
• Strong analytical skills with proficiency in Excel / reporting tools.
  
• Excellent communication, coordination, and stakeholder management skills.
  
• Detail-oriented, independent, and performance-driven mindset.
  
• Experience in consumer electronics, warranty, or device protection services is an advantage.