About this role
- Formulate the strategic vision and technical roadmap for integrating AI and Generative AI into the testing lifecycle. Oversee the deployment of intelligent frameworks optimizing automated test case generation, autonomous test execution, and computer-vision visual validations.
- Manage and accountable for a Portfolio of programs/projects to ensure successful delivery and taking Business on the quality journey.
- Strong due diligence and analysis skills towards test solution designing.
- Oversee the modernization of scalable enterprise test automation frameworks embedded seamlessly into high-velocity CI/CD continuous delivery pipelines.
- Deploy AI/ML analytical tools to evaluate historical defect logs, identifying risk patterns, predicting system regressions, and proactively adjusting test focus areas.
- Formulate an effective, practical but robust Test Strategy by coordinating with all relevant stakeholders considering a highly complex financial services environment.
- Assess any quality gaps and keep the stakeholders informed in timely manner and suggest solution to resolve any blockers.
- Identify areas of improvement and establish a continuous improvement process.
- Manage the Full E2E testing lifecycle of assigned projects in a multi-vendor and in distributed delivery environment.
- Evaluate, proof-of-concept, and manage commercial relationships with emerging AI testing vendors, maximizing ROI across tools, frameworks, and resource allocations.
- Review program/project level business requirements, technical specifications, end to end Business Processes and solution design documents, highlighting any gaps or potential improvements.
- Define and deploy defect preventive process and measures in distributed delivery model.
- Defect Management activities (prioritization, including, conducting defect triage meeting with business, technology & interface partners); work with relevant stakeholders to agree on workaround for outstanding defects and defects resolutions.
- Participate in the planning of UAT, PVT for Programs and Projects (including approach and scope of PVT).
- Facilitates the development, implementation, and adherence of testing department standards in partnership with other test team leaders.
- Establish key performance indicators and quality metrics to measure and report on the effectiveness of the testing process.
- Communicate quality metrics to relevant stakeholders.
- Review reports produced by the testing teams, provide guidance, evolve process, and actively participate in resolving issues/roadblocks to testing progress.
- Contribute to continuous improvement initiatives by identifying opportunities to enhance AI testing frameworks, processes, and automation capabilities.
- Provide guidance and knowledge sharing to project teams on AI testing methodologies, Responsible AI validation, test automation approaches, and emerging industry practices.
- Mentor the testing team and contribute to building AI testing capabilities across teams through coaching, standards adoption, and continuous learning initiatives.
- Support the project team in leveraging testing tools to improve team productivity and effectiveness (Test Management, Defect Management, and Test Automation, Performance Testing, AI Driven Testing).
- Work within a team contributing to:
- Timely delivery of assigned tasks and project outcomes.
- Effective use of technology to solve business challenges and improve operational efficiency.
- Innovation and continuous improvement through the development of practical and scalable solutions.
- Motivate the team to consistently deliver quality results through collaboration, accountability, and innovation.
- Review and sign-off of testing artefacts (Test Plans and Test Summary Reports), liaising with respective project team members (including Development teams, Test teams, Business, Solution Designers, Architects, IT, PMs, and other stakeholders.)
- Governance and management of vendor achievement against Service Level Agreements, measuring performance against established metrics and evaluating third-party operations for quality and adherence to agreed schedule and budget requirements to align delivered Services with business \ IT needs and key stakeholder expectations.
- Manage and document the quality assurance activities with internal reporting and audits.
- Validate adherence to Responsible AI principles, regulatory requirements, organizational policies, and governance standards.
- Conduct and support the assessment and reporting of AI-related risks, including model bias, explainability, fairness, and data quality concerns.
- Ensure maintenance of appropriate test evidence, validation reports, defect records, and audit documentation to support governance and compliance requirements.
- Escalate risks, issues, and control gaps that may impact AI solution quality, regulatory compliance, or business outcomes.
- Tertiary qualifications in Information Technology, Business, or a related discipline
- 14+ years of authentic experience in Software Testing, Quality Assurance, and Engineering.
- Minimum of 5 years of experience in direct managerial or organizational leadership capacities, directly managing distributed engineering teams in complex E2E integrated financial platform.
- Practical experience utilizing Generative AI models (e.g., OpenAI API, GitHub Copilot) for building intelligent synthetic data, structural test scaffolding, and automating framework maintenance.
- Knowledge or functional experience in testing and handling validation patterns specific to AI/ML software ecosystems.
- Extensive experience in managing a multi-vendor engagement.
- Extensive experience in building process, practices, and test team in distributed delivery model
- Strong E2E test management background within a fast-paced business and in complex IT application landscape.
- Strong commercial / business acumen
- Experience in CI/CD pipeline and tools such as Azure Devops
- Accounting/Superannuation/Insurance/BFSI highly desirable.
- Core automation experience in Selenium WebDriver, Playwright, Cypress, or Appium.
- Experience in API testing, Mobile, App testing highly desirable.
- Certification in Domain/Testing/Delivery methodology like ISTQB, Agile, ASFA highly desirable
- Working experience working in an Agile scrum environment, expert in JIRA and Confluence or similar tools
- Hands on experience in improving Testing & QA capabilities with a strong awareness of industry developments and best practice.
- Managing the mobilization and operation of Testing services.
- A strong background in financial services & pensions industry will be highly advantageous.
- Demonstrate strong thought leadership, strategic thinking, and effective communication in driving and uplifting Quality through all stages of the SDLC – and within the Test practice.
- Strong influential skills with an emphasis on building quality output, and continuous improvement
- Effective verbal and written communication skills, needed to communicate with global teams/stakeholders.
- Practical and simple problem-solving approach.
- Capable of managing high pressure and short timelines, with the willingness to be flexible
- Ability to handle multiple tasks and projects simultaneously and prioritize them
Through our two businesses MUFG Retirement Solutions and MUFG Corporate Markets, we partner with a diversified portfolio of global clients to provide robust, efficient and scalable services, purpose-built solutions and modern technology platforms that deliver world class outcomes and experiences.
A member of MUFG, a global financial group, we help manage regulatory complexity, improve data management and connect people with their assets, through exceptional user experience that leverages the expertise of our people combined with scalable technology, digital connectivity and data insights.
Our MUFG Retirement Solutions division combines its proprietary technology, process and people to deliver a comprehensive financial data solution to its superannuation clients. We support clients across all superannuation fund sectors including government, industry, retail and corporate.
By accompanying our core member and employer administration with a full range of value-added services, we offer the most comprehensive superannuation administration solution on the market. The scale, adaptability and ease of use of our proprietary systems, in conjunction with our integrated analytics offering, allow us to innovate and grow with the needs of our clients.
MUFG Pension & Market Services is building a dynamic, client focused, caring and inclusive culture that is built on the foundations of an entrepreneurial spirit, effective risk management, empathy and trust, and underpinned by its core values.
We are an inclusive employer whose people work collaboratively. We encourage, support and value the various talents and perspectives of our people and promote a flexible and blended work environment where our people can thrive and their wellbeing is supported. We know that diversity drives better client outcomes, continuous improvement, and growth. Be part of the MUFG Pension & Market Services journey and together we will achieve our full potential.
We treat all individuals fairly and equitably and do not discriminate on the basis of diverse characteristics including, but not limited to gender, gender identity, sexual orientation, age, ethnicity, cultural background, physical abilities/disabilities, religious or political belief, marital or family status or carers responsibilities.
Candidates must have the relevant work rights to be considered for an opportunity at MUFG Pension & Market Services. Successful applicants will be required to complete background screening prior to commencement of employment.
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