Temporary Client Advisor Manager

Overview

Company Overview

We are Moncler. The brand of extraordinary.

 

At the intersection of luxury, culture, and performance, Moncler creates elevated products and experiences that inspire our clients and redefine modern luxury. Guided by our purpose, to unleash the extraordinary in everybody, and our core values, Push for Higher Peaks, One House All Voices, Embrace Crazy, Be Warm, and Create & Protect Tomorrow, we bring passion, creativity, and excellence to everything we do.

 

Joining Moncler means being part of a dynamic retail environment where style, service, and human connection come together, and where you have the opportunity to grow, contribute, and make an impact.

Position Overview

The Temporary Client Advisor Manager (CAM) will provide approximately four months of leave-of-absence coverage beginning in December at Moncler’s Bloomingdale’s 59th Street location. The CAM serves as a Brand Ambassador who embodies the Moncler Client Promise and represents the Brand’s values in the execution of their role. Reporting to the Store Manager/Director, the CAM will provide leadership and continuity during the temporary assignment, coaching and supporting the team to achieve business goals while ensuring an exceptional client experience. The role will support the development of client relationships, drive sales performance, and maintain strong standards of team engagement and execution. In partnership with the Store Manager/Director and People & Organization team, the CAM will also support staffing, team development, and other people-related priorities as needed throughout the coverage period.

Your Impact

Team

• Ensure the team delivers the Moncler Client Promise through the client experience, to all clients. Through consistent one to ones, observations, and coaching during. Identify team development and training needs, and partner with the Field Training Manager to tailor individual action plans.
• Identify, recruit, develop talent, and secure succession plans in collaboration with the Store Manager/Director and Human Resources.
• Manage and inspire the team to drive business: create a positive and harmonious work environment, where trust and respect for diversity is valued, and foster cooperation within the team.
• Proactively assess and manage performance against expectations. Partner with Store Manager/Director as well as Human Resources for performance management and progressive discipline.
• Conduct monthly one to ones and performance reviews.

Client

• Lead by example and establish a client-centric mindset to ensure the utmost level of Client experience.
• Support the team in building long term client relationships by leveraging clienteling tools, executing on clienteling activities, and developing action plans to reach objectives and KPIs.
• Monitor team performance on a daily/weekly/monthly basis, to ensure clienteling excellence.
• Drive conversion and new client acquisition during elevated, engaging CEM segments.

Business

• Proactively provide the Merchandising team with product recommendations and qualitative feedback (product performance, quality, client related information, local market, competitors, trends, and missed opportunities) leveraging the knowledge of the team.
• Convey enthusiasm and passion via team animations, daily briefings, information sharing, and mentoring.
• Implement action plans to drive business and maximize product performance, leveraging visual merchandising, clienteling, training and team animations.
• Communicate corporate strategy and relevant business information through inspiring techniques to illicit buy in and engagement around the Company vision.

Selling and Floor Management

• Drive performance during Client Experience Management (CEM) segments, through strategic planning, support and execution, before, during and after the sale.
• Lead by example, demonstrating sales leadership to the team. Support them with their own sales, and foster cross-selling, prospecting, new client acquisition and client repurchase during CEM segments.
• Build and develop own client portfolio.
• Manage the client flow on the selling floor as the CEM, to ensure all clients are attended to and exceptional service is delivered.
• Proactively handle escalated client related situations.
• Ensure business opportunities are maximized through efficient client experiences and sales floor management, being a visible presence and support, and ensuring the Moncler Client Promise and Brand values are achieved.

Operations

• Collaborate with Operations, Human Resources, Asset Protection, and other cross functional departments to ensure the adherence of all Company policies and procedures.
• Support and maintain visual merchandising standards.
• Ensure grooming guidelines are communicated and implemented.

Professional Conduct & Teamwork

• Lead by example, consistently demonstrating Moncler's values, professionalism, integrity, and commitment to excellence.
• Foster an inclusive, collaborative, and high-performing culture built on respect, accountability, and open communication.
• Partner effectively with cross-functional teams and regional leadership to achieve shared business objectives and ensure a seamless client experience.
• Uphold and champion company policies, operational standards, and ethical business practices across both boutiques.
• Perform additional responsibilities as assigned in support of evolving business needs and organizational priorities.

Qualifications

Education

• Bachelor’s degree a plus.

Work Experience

• Minimum 5 years of progressive retail experience.
• Minimum 2 years of experience managing teams in retail, luxury retail, or service-related industry.

Core Skills & Attributes

• Building effective and high performing teams
• Hiring and staffing
• Managing vision and purpose
• Managerial courage
• Client-centric individual who thrives in a fast-paced and dynamic environment.
• Proven track record of successful sales generation and client
• Strong ability to drive for results without compromising ethics and quality.
• Strong business acumen and analytical skills with the ability to read and analyze reports and perform fundamental
• Professional presentation; able to communicate effectively both verbally and in writing with all levels internally as well as with clients.
• Technologically adept with proficiency in Microsoft tools (e.g. MS Word, MS Excel, Outlook).

The Company will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant or an employee unless undue hardship would result.

 

Compensation and Benefits

The current estimated base salary range for this position is $85,000 to $100,000 annually.

 

In addition to competitive pay, the hired candidate will also be eligible for quarterly bonus, and a comprehensive benefits package including medical, dental, vision, short and long-term disability, paid parental leave, 7 paid holidays, accrue up to 80 hours of paid vacation time, 4 personal days, 2 community service days, employee discounts, and a retirement plan with employer contribution.

 

For positions based in New York, Moncler provides a good faith estimate of the salary range for the role. Actual compensation will be determined based on several factors, including business needs, relevant experience, skills, qualifications, education, and certifications.

 

Additional Information

Interview Process

Our interview process is designed to provide a comprehensive and engaging experience while allowing us to learn more about your leadership experience, capabilities, and potential for success with Moncler.

• Initial Interview: Talent Acquisition
• Hiring Manager Interview: Store Manager/Director
• Business Leadership Interview: Regional Director or Vice President, Retail
• Human Resources Interview: Director, People & Culture

Background Check

Final candidates will be subject to a background check, in accordance with applicable laws. We encourage applicants to provide a complete and accurate work history throughout the application process.

 

Moncler Group is proud to be an Equal Opportunity Employer committed to fostering an inclusive workplace where all voices are valued and respected.