Product Support Sales Representative

The Product Support Sales Representative (PSSR) is responsible for the coverage, retention, development, and customer satisfaction of a specific group of customers within a territory of Washington State covering the following counties: Whatcom, Skagit, and Snohomish. This individual should be ambitious and have a passion for delivering innovative product support solutions to Modern’s customers. 

Annual base salary + monthly commission. This is an exempt position and is not eligible for overtime pay. 

BENEFITS:

• Medical, Dental, Vision, and Prescription Insurance
• Health Savings Account 
• 401k/Roth Retirement Savings Plan with Company Match 
• Participation in Annual Profit-Sharing Plan 
• Paid Time Off (Vacation, Sick, Holiday, Bereavement & Parental Leave) 
• Gym Membership Reimbursement Program 
• Family Scholarship Program 
• Employee Assistance Program 
• Virtual Mental Health & Tele Medicine Benefit 
• Company Paid Life Insurance & Disability Benefits 
• Additional Supplemental Insurance (Term Life, Accident & Critical Illness and Voluntary Vision) 
• Company Paid Disability Benefits
   

Modern Machinery is an Equal Opportunity Employer

Responsibilities

• Demonstrate Modern Machinery’s core values and promote the mission and vision of the company.
• Follow all company policies, processes, procedures. Exercise safe work practices to contribute to the achievement of the company’s safety goals.
• Effectively communicate with and establish relationships with assigned customers. 
  • Develop sales forecasts and business plans for each customer.
  • Utilize the company’s CRM system to track and maintain customer records.
• Promote growth and increase sales activity for parts and service.
  • Identify new or additional opportunities for aftermarket sales.
  • Sell service programs.
  • Perform and coordinate market and opinion surveys.
• Provide customers with quotes related to product support.
  • Perform machine inspections and evaluations.
• Communicate the progress of repair(s) to customer’s equipment in the shop.
• Assist in successfully negotiating and settling customer product support disputes.
• Execute on short and long-term goals through good management and planning.

The duties described above are the general nature and levels of work performed and are not intended to be a complete comprehensive list of all the duties, activities, and responsibilities required of this position. Duties, responsibilities, and activities may change at any time with or without notice.

Qualifications

Job Requirements/Skills: 

• Be a personable, highly motivated, and ethical problem solver who can adapt to all forces around – customers, suppliers, manufacturers, and co-workers.
• Provide exceptional customer service.
• Ability to take the initiative to accomplish work with little supervision.
• Good verbal and written communication skills.
• Ability to exercise integrity, confidentiality, and discretion.
• Effectively manage relationships both internally and externally.
• Excellent time management and organizational skills.  
• Capable of working with all levels of the organization.
• Teamwork: cooperate and support others within the Modern Machinery organization.
   

Education/Experience: 

• High School diploma required. Bachelor’s degree preferred and/or 5+ years of industry experience and/or training, or equivalent combination of education and experience.
• Requires a valid driver’s license and the ability to maintain an insurable driving record.
• Proficient in Microsoft Office products (Outlook, Word, and Excel). 
   

Nature and Scope of Job:

• Requires prolonged sitting with periodic lifting, walking, standing, bending, stooping, and stretching.