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ELECTRICAL SERVICE DISPATCHER / CUSTOMER SERVICE REPRESENTATIVE

Location
Colorado Springs
Workplace
Remote ok
Compensation
$20 – $29
Apply now

About this role

Benefits:
  • Bonus based on performance
  • Health insurance
  • Paid time off
Mister Sparky of Colorado Springs is looking for an experienced Electrical Service Dispatcher / Customer Service Representative to join our team. This position is responsible for customer communication, scheduling, dispatching electricians, and managing daily service operations.

The ideal candidate must have ServiceTitan experience, residential electrical/home-service experience, strong technology skills, and a basic understanding of electrical permits and inspections.

KEY RESPONSIBILITIES

  • Answer customer calls, emails, and service inquiries professionally.
  • Schedule and dispatch electricians using ServiceTitan.
  • Manage and adjust technician schedules throughout the day.
  • Coordinate emergency, same-day, and future service calls.
  • Communicate job details, customer needs, materials, permits, and scheduling information to technicians.
  • Monitor technician locations, availability, job progress, and schedule changes.
  • Coordinate electrical permits, inspections, failed inspections, and return visits.
  • Maintain accurate customer and job information in ServiceTitan.
  • Assist with estimates, invoices, deposits, payments, and other administrative tasks.
  • Handle customer concerns and follow up to ensure customer satisfaction.
  • Work closely with technicians and management to maximize efficiency and customer service.

REQUIRED QUALIFICATIONS

  • ServiceTitan experience — REQUIRED
  • Residential electrical or home-services experience — REQUIRED
  • 2+ years of dispatching, scheduling, or customer service experience preferred
  • Strong understanding of how residential electrical service companies operate.
  • Basic understanding of electrical permits and inspections.
  • Strong computer and technology skills.
  • Excellent communication and customer service skills.
  • Strong organization, multitasking, and problem-solving abilities.
  • Ability to work in a fast-paced environment and manage multiple technicians and appointments.
  • Ability to communicate effectively with electricians, customers, and management.

IDEAL CANDIDATE

We are looking for someone who:

  • Has hands-on ServiceTitan experience.
  • Has worked in the residential electrical industry.
  • Understands the basic workflow of electrical home-service calls.
  • Can communicate confidently with electricians and customers.
  • Understands electrical permits and inspection processes.
  • Is comfortable with technology and learns new systems quickly.
  • Can make quick, effective scheduling and dispatching decisions.
  • Is professional, organized, dependable, and customer-focused.

EDUCATION & EXPERIENCE

  • High school diploma or equivalent preferred.
  • ServiceTitan: Required
  • Residential Electrical / Home Services: Required
  • Dispatching/Scheduling: 2 years preferred.

If you have ServiceTitan experience and a background in residential electrical service, we want to hear from you.

This is a remote position.

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Top Benefits

  • Bonus
  • Health insurance
  • Paid time off