About this role
Housekeeping Supervisor
Under the direction of Housekeeping Manager, is responsible for supervising work activities of housekeeping personnel to ensure the interior/exterior of Music City Center/Nashville Convention Center is clean, orderly and that the highest degree of quality client care is maintained at all times. Assign duties, inspect work and investigate complaints regarding housekeeping service and equipment and take corrective action.
Responsibilities:
- Supervises the daily activities of the Housekeeping department to include appropriate cleaning of all offices, restrooms, meeting space, and all public spaces. This also includes the exterior perimeter of the facility, all entrances, and the parking garage.
- Planning, organizing and directing team members to ensure the highest degree of guest satisfaction
- Establishes a work schedule to ensure the best service in the most cost-effective way and resolves any coverage issues.
- Daily supervision of the housekeeping services such as cleaning, mopping, scrubbing, sanitizing the floors, and other surfaces as well, etc
- Make sure that restrooms are sanitized, cleaned and stocked on a regular basis
- Maintain inventory of all housekeeping supplies to ensure adequate stock is on hand daily.
- Uphold the highest standards of cleanliness, safety and conduct.
- Knowledge of OSHA, MSDS, Bio-Hazard clean-up procedures and safety standards within Housekeeping Department
- Conduct pre-event inspection of all meeting space and public areas prior to events
- Recruit and interview applicants and makes hiring recommendations to the Housekeeping Manager as well as recommended dismissals.
- Ensure the proper maintenance of all equipment; makes arrangements for repair and/or replacement of used and damaged equipment.
- Must be trustworthy and reliable, assertive and able to train and motivate staff
- Assist in scheduling booth cleaning as may be ordered and required by events
- Coordinates all cleaning at times that is most conducive to event activity and providing the best customer experience.
- Investigates new LEED certified supplies and ensures the team has the best and most cost-effective products for the job
- Perform additional duties as assigned.
Qualifications:
- H.S. Diploma or GED preferred
- Education/Experience Equivalent also considered
- Minimum of 1-3 years experience in all aspects of Housekeeping in a large, multi-use facility required, with at least 1 years of supervisory experience.
Music City Center is Nashville's convention center located in the heart of downtown. The 2.1 million square foot facility opened in 2013 and was built so that Nashville could host large, city-wide conventions in the downtown area. The mission of Music City Center is to create significant economic benefit for the citizens of the greater Nashville region by attracting local and national events while focusing on community inclusion, sustainability and exceptional customer service delivered by our talented team members.
Equal Opportunity Employer
In Compliance With Tennessee Law, all applications are subject to Public Disclosure
The Convention Center Authority does not discriminate on the basis of race, color, national origin, gender, gender identity, sexual orientation, age, religion, creed or disability in admission to, access to, or operations of its programs, services, or activities. Discrimination against any person in recruitment, examination, appointment, training, promotion, retention, discipline or any other employment practices because of non-merit factors shall be prohibited. Requests for ADA accommodation should be directed to the HR Director @ 615-401-1400.
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