AI Enablement Lead (OKC) Non-Safety Sensitive

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES FOR AI ENABLEMENT LEAD:

• Help departments across the company use AI safely and productively.
• Find valuable AI use cases within business departments and qualify each one against a named owner and a measurable outcome.
• Teach employees to use approved AI tools through training sessions, office hours, and hands-on support.
• Create approved patterns, reusable prompts, and repeatable workflows that employees can apply to daily work, and document good practices.
• Measure adoption and value, and report monthly on active use, repeatable workflows, cost, measured value, and promoted enterprise solutions.
• Hand proven ideas to engineering when they need a durable company solution.
• Help employees move from experimentation to reliable daily use, and track recurring needs that indicate a broader company requirement.
• Support execution of the Merchandising AI Roadmap, beginning with Inventory agents, partnering with the merchandising business owner and the Director of Engineering & AI on baseline, data readiness, pilot milestones, human-approval controls, adoption, and measured business result, and report biweekly.
• Ensure human-approval and risk controls are defined and observed for every AI workflow placed in front of employees.
• Lead the AI Enablement Specialist, including hands-on employee support, training and office hours, documentation, and tracking of recurring needs.
• Partner with IT Operations on AI and automation in the support model, including approved answers drawn from company documentation, guided password, access, software, printer, and device troubleshooting, approved self-service workflows, and ticket creation, summarization, categorization, prioritization, and routing.
• Support the AI service-desk implementation sequence through baseline and knowledge preparation, a pilot with people in the loop, expansion and stabilization, and the ninety-day proof period, improving the knowledge base, workflows, and AI responses as new issues appear.
• Maintain the catalog of approved AI tools and use cases, including intake, evaluation, and a documented approval path for new requests.
• Partner with Human Resources, Risk, and IT Operations to keep AI use aligned with company policy, data-privacy requirements, and information-security standards, and refresh that guidance as tools change.
• Track AI tool licensing, consumption, and cost by department, and report cost against measured value.
• Build a role-based enablement curriculum, including onboarding content for new employees and refresher training as tools and approved patterns change.
• Establish a feedback loop that captures failures, unsafe or inaccurate outputs, and near misses, and route those findings to engineering and policy owners for correction.
• Enforce all company policies and procedures and perform disciplinary actions when necessary.
• Ensure the safety and productivity of employees.
• Perform any other duties as directed by management.

Education and/or Work Experience Requirements:

• 5-10 years of experience in training, enablement, business analysis, process improvement, or a technology-facing role.
• Degree in Business, Information Systems, Communications, Education, or related field preferred.
• Demonstrated experience delivering training and building documentation for non-technical audiences.
• Hands-on experience with generative AI tools and prompt design, with the judgment to recognize where AI is and is not appropriate.
• Experience measuring adoption and reporting business value to leadership.
• Working knowledge of data-privacy, information-security, and acceptable-use considerations for AI in a business setting.
• Experience partnering with technical teams to move proven ideas into supported solutions.
• Prior experience supervising, coaching, or leading staff preferred.
• Strong communication skills, both written and verbal.
• Ability to work independently and as part of a team.
• Ability to repetitively use arms, hands and fingers.
• Ability to communicate effectively with team members.
• Positive attitude when working with internal and external customers.
• Knowledge of employment and safety procedures.

PHYSICAL ACTIVITY REQUIREMENTS: To successfully perform the essential functions of the job, an employee must be able to perform the following: Stooping, kneeling, crouching, reaching, standing, climbing, crawling, walking, pulling, lifting, talking, typing, hearing/listening and repetitive motion. 

Heavy Work: Lifting up to 20 lbs occasionally.

Work Environment: Indoor, climate-controlled environment.

Mathis Home promotes and maintains a drug-free work environment. Mathis Home is an Equal Opportunity Employer.