Product Owner – Service Request Management/Account Opening (ID 1299)

·        Own the end-to-end product backlog for SRM and Account Opening modules covering:

·        Digital & Assisted Account Opening (Retail, SME, Corporate)

·        End-to-end Service Request Management lifecycle

·        Develop and manage multi-year product roadmap aligned to business growth strategy and regulatory requirements.

·        Identify innovation opportunities (automation, STP, workflow digitization, AI-based validations).

·        Drive platform scalability, configurability, and future-readiness.

·        Act as the single point of accountability for SRM/Account Opening functional scope and priorities.

• Translate business and regulatory requirements into:
  
• User stories
  
• Functional specifications
  
• Acceptance criteria
  
• Prioritize backlog items based on business value, risk, dependencies, and delivery timelines.
  
• Ensure stories are clear, testable, and implementation-ready for development teams.
  
• Continuously groom and refine the backlog with stakeholders
  
• Act as a bridge between business and technology, ensuring functional intent is correctly implemented.
  
• Lead all Scrum ceremonies and ensure Agile maturity across teams
  
• Ensure adherence to SDLC and governance processes
  
• Ensure Regulatory compliance of account opening and SRM modules
  

Requirements

• 10 plus years of experience in banking / financial services
  
• Hands-on experience as a Product Owner.
  
• Must have worked in lending products or account opening or Service request management.
  
• Ability to write clear user stories, acceptance criteria, and functional documents.
  
• Strong analytical, problem-solving, and decision-making skills.
  
• Ability to create and review:
  

o   Functional Requirement Documents (FRD)

o   User Stories and Acceptance Criteria

o   Process flows and business rules

• Bachelor’s degree in Engineering, Technology, Finance, or related discipline
  (B.E. / B.Tech / B.Com / BBA / equivalent)
• MBA / PGDM (Finance / Operations / Systems) is a plus, but not mandatory.
  
• Strong grounding in banking, finance, and business processes.