Ophthalmic Assistant

Job DetailsJob Location: Portland, ME 04102

QualificationsJoin the Maine Eye Team!

Come join the team at Maine Eye, home to Maine’s #1 Surgery Center for 2026 and proudly recognized among the top surgery centers in the nation!

At Maine Eye, we are committed to providing exceptional patient care while creating a supportive, collaborative, and rewarding workplace for our employees. We believe our people are at the heart of everything we do, and we’re looking for talented, compassionate individuals to join our growing team.

Description of Responsibilities

Under the direction of the Director of Clinic and Director of Operations, the Ophthalmic Assistant and Contact Lens Technician multifaced role will split their working time between performing the duties of an Ophthalmic Assistant or Contact Lens Technician.

The Director of Clinic will be the primary supervisor of this multifaced role with the Director of Operations overseeing this role while working within the Contact Lens Technician position.

Responsibilities of an Ophthalmic Assistant include but are not limited to:

Performing initial screening by taking patient history, measuring visual acuity, pupil assessment, gross external exam, basic manual lensometry (single vision, multifocal, and progressive lenses), stereo testing, color vision testing with color plates, visual field testing by confrontation, motility (EOM), angle assessment, Goldmann Applanation and Tonopen tonometry, BAT, manifest refraction etc.
Maintaining knowledge of medical terminology anatomy and physiology of the eye
Maintaining knowledge of ocular pharmacology; administering of topical ophthalmic medication or oral medications under the direction of the Physician
Performing diagnostics such as optical coherence tomography (OCT), Topography, IOL Master, Humphrey Visual Field (HVF), etc.
Gathering accurate documentation for Electronic Medical Records
Assisting with in-office procedures ensuring proper informed consent is obtained, setting up and cleaning up rooms from procedures
Assisting with patient education
Instructing the patient regarding testing procedures using clear and concise language
Maintaining cleanliness and keeping equipment in order within the exam rooms
Assist in providing training to other ophthalmic personnel, as needed and as assigned
Functioning as a scribe for the ophthalmologist as needed
Assisting with laser and ophthalmic procedures in the minor procedure room as needed
Providing cross coverage of technical assistance to all specialties and providers at Maine Eye as needed
Provides cross coverage of administrative assistance to all specialties and providers at Maine Eye as needed
Other duties as assigned by supervisor

Responsibilities of a Contact Lens Technician include but are not limited to:

Interpreting optical prescriptions written by optometrists and ophthalmologists.
Knowledge of optics and optical science including contact lenses brands and types
Scheduling and preforming Insertion and Removal training
Ordering of Contacts as specified by provider
Insurance verification for specialty contacts lenses
Informing patients of cost and collecting payment when applicable
Ability to establish, and maintain effective working relationships with patients, employees and the public.
Ability to gather medical information and be able to exercise judgment, initiative, and decision-making skills when necessary.
Professional communication with internal and external contacts and patients.
Attention to detail and accuracy in a fast paced, multi-tasking environment is essential.
Knowledge of proper grammar, spelling and punctuation to type patient information and messages for the physicians and staff.
Receive and process patient requests for contact lens products.
Order patient requests via phone, e-mail, fax or website.
Receive, verify and process incoming orders.
Prepare fee slips including patient/insurance billing.
Process refunds, returns, and exchanges.
Enter patient charges and payments into practice management software.
Respond to customer questions and concerns.
Respond to Rx verification requests.
Communicate with vendor reps and contact lens companies.
Record contact lens activities in patient charts.
Order contact lens supplies.
Act as liaison between OD’s and suppliers.
Perform other tasks as required.

Medical Contact Lens Point Person Responsibilities

Training other Ophthalmic Assistants in Medical Contact Lenses (scleral and hard)
Maintaining orders
Communications and documentation
Ordering supplies
Maintaining and rotating stock of contact lens supply
Point of contact for medical contact lens vendors

Requirements

Ability to speak clearly and concisely.
Exceptional customer service skills.
Ability to establish, and maintain effective working relationships with patients, employees and the public.
Ability to exercise judgment, initiative, and possess problem-solving skills.
Professional communication with internal and external contacts and patients.
Attention to detail and accuracy in a fast paced, multi-tasking environment is essential.
Knowledge of proper grammar, spelling, and punctuation.
Demonstrate respect for staff and patients and experience maintaining confidentiality.
Able to manage multiple projects simultaneously, with strong attention to detail
High level of proficiency with technology required. Demonstrate proficiency with updating electronic medical records.

Experience Requirements

None

Educational Requirements

High school diploma or equivalent is required.

Required Licenses / Certifications

None

Pay Range

$19.18 - $28.65

Typical Physical Demands

Requires normal range of vision and hearing for patient contact. Work may require standing for long periods of time; also stooping, bending, reaching and lifting. The ability to move patients on stretchers and wheelchairs who may weigh 300+ pounds. Requires manual dexterity to operate variety of medical equipment. Must be able to move physically from floor to floor. Occasionally lifting over 20 pounds

Psychological Demands (in a usual workday)

Must possess excellent organizational and time management skills in order to handle multiple and sometimes conflicting tasks. Must be able to work with minimal supervision regarding time management and have the ability to consistently make sound, ethical decisions in emergency situations. Demonstrated ability to make accurate assessments while establishing and maintaining effective working relationships within the organization.

HEALTH AND SAFETY

Know and follow all safety rules and procedures
Follow proper Workplace Ergonomics
Report any unsafe act or workplace conditions

CONFIDENTIALITY

Ensure HIPAA compliance

Benefits & Perks
At Maine Eye, we value our employees and are proud to offer a comprehensive benefits package designed to support your health, financial well-being, work-life balance, and professional growth.

Benefits available to eligible employees may include:
• Medical and Dental Insurance
• 401(k) Retirement Plan with a company match of up to 5%
• Company Profit Sharing
• Paid Time Off (PTO)
• 9 Paid Holidays plus a Floating Holiday
• Company-Paid Life Insurance, with supplemental life insurance options
• Company-Paid Short-Term Disability
• Long-Term Disability
• Health Savings Account (HSA) with a company contribution
• Flexible Spending Account (FSA)
• Limited Purpose FSA (LPFSA)
• Health Reimbursement Arrangement (HRA)
• Dependent Care Account
• Pet Insurance
• Professional Development Opportunities
• Employee Discounts
• Wellness Benefits
• Employee Recognition Program
• And More!

Why Maine Eye?
When you join Maine Eye, you’re joining a team dedicated to making a difference in the lives of our patients every day. We are proud of the care we provide and the people who make it possible. Whether you work directly with patients or support our teams behind the scenes, your role contributes to our mission and continued success.

Ready to join our team? We’d love to hear from you! Apply today to start your career with Maine Eye.
Benefits are available to eligible employees in accordance with the terms of each benefit plan and applicable company policies. Waiting periods and eligibility requirements may apply. Benefits listed are intended as a general overview and are subject to change.