Administrative Clinical Coordinator

Job DetailsJob Location: Portland, ME 04102Position Type: Full TimeEducation Level: High SchoolTravel Percentage: NoneJob Shift: AnyJob Category: Admin - ClericalAbout Maine Eye Center:

Maine Eye Center’s vision is to be the preferred regional ophthalmology practice for comprehensive medical and surgical eye care. Our mission is to consistently provide high quality eye care and outcomes through excellent service, exceptional doctors, staff, and state of the art technology.

Maine Eye Center Core Values include: Teamwork, Quality Patient Care, Respect, Responsibility, and Integrity.

Description of Responsibilities

The Administrative Clinic Coordinator provides excellent customer service to patients while providing administrative support to physicians. This position will communicate professionally with internal and external contact and patients by establishing and maintaining effective working relationships with patients, employees, and the public. The Administrative Clinic Coordinator will operate a computer, photocopier, and fax machine. This position will exercise judgment, initiative, and problem-solving skills and have knowledge of organizational policies and procedures. This position generally works normal business hours Monday – Thursday between 8AM and 4:30PM and Friday between 7:30AM and 4PM. Flexibility in schedule is needed from time to time to meet business goals and provide exceptional patient service.

Responsibilities include and are not limited to

Communicating professionally with internal and external contacts and patients
Providing attention to detail and accuracy in a fast-paced, multi-tasking environment
Operating a computer, photocopier, and fax machine
Greeting patients and answering phones in a pleasant and professional manner
Prioritizing work and handling heavy work volume
Providing administrative support to physicians
Managing patient care schedules and following the template to ensure proper clinic flow
Answering calls from internal and external sources
Working closely with patients to schedule appointments, arrange special tests, reschedule appointments as needed due to physician schedule changes, and other tasks that may be required to provide the support needed for excellent customer service
Sending patient letters as needed, i.e., missed or rescheduled appointments
Collaborating with other administrative assistants and departments
Providing a friendly and welcoming atmosphere for patients and their families
Maintaining strict confidentiality for physicians’ schedules
Participating in professional development activities
Other duties as assigned by supervisor

Requirements

Demonstrate and exemplify all MEC core values: Teamwork, Quality Patient Care, Respect, Responsibility, and Integrity.
Ability to maintain establish and maintain effective working relationships with employees, providers, patients, and the public.
Ability to communicate and speak clearly and concisely.
Exceptional customer service skills
Ability to exercise judgement, initiative, and possess problem-solving skills.
Professional communication with internal and external contact and patients.
Attention to detail and accuracy in a fast pace, multi-tasking environment is essential.

Pay Range

$20.40 - $30.25

Typical Working Conditions

Work is performed in a office environment. Involves frequent patient contact both in person and over the phone along with contact with physicians and staff. Work may be frequently fast paced, and contact may be dealing with a variety of patient personalities. Possess ability to work in a team environment as well as ability to accept constructive criticism from supervisors and physicians.

Typical Physical Demands

Requires normal range of vision and hearing for telephone and patient contact when scheduling surgery. Work may require sitting and viewing computer terminal for extended periods of time. Requires manual dexterity to operate a keyboard, telephone, copier, and other office equipment. It is necessary to be able to handle multiple phone calls. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Psychological Demands (in a usual workday)

Must possess excellent organizational and time management skills in order to handle multiple and sometimes conflicting tasks. Must be able to work with minimal supervision regarding time management and can consistently make sound, ethical decisions in emergency situations. Demonstrated ability to make accurate assessments while establishing and maintaining effective working relationships within the organization.

QualificationsExperience Requirements

Minimum of one year of administrative experience. Intermediate skill level with MS Office is required.

Educational Requirements

High school diploma or equivalent is required.

Required Licenses / Certifications

None