Guest Experience Host - Behind The Scenes Tour Guide

Location
New York
Workplace
On-site

About this role

What you'll bring to the team

๐ŸŽฌ Guest Experience Host โ€“ Operations & Behind the Scenes Tour Guide

๐Ÿ“ Madame Tussauds New York๐Ÿ•’ Part-Time

Candidates must be 18+ for the role.

๐ŸŒŸ Step Into the Spotlight!

Ready to bring the fun to life? At Madame Tussauds New York, you don't just come to work... you become part of the magic! โœจ

 

From rolling out the red carpet for guests ๐ŸŽฅ to sharing the secrets behind our world-famous wax figures ๐Ÿ•ฏ๏ธ, every day is exciting, energetic, and unforgettable.

 

We're looking for friendly, outgoing, and enthusiastic team players who love creating memorable experiences and making people smile! ๐Ÿ˜„

๐ŸŽญ What You'll Do

๐ŸŽค Become a Behind the Scenes Tour Guide

โœ… Lead guests on our exclusive Behind the Scenes Tourโœ… Share fascinating facts about the wax-making processโœ… Bring the Madame Tussauds story to life through engaging storytelling

๐ŸŒŸ Be the Face of the Attraction

โœ… Welcome guests with energy, confidence, and a red-carpet attitudeโœ… Memorize tour scripts and figure factsโœ… Act as a brand ambassador and spokesperson for Madame Tussauds

๐Ÿ“ธ Keep the Attraction Guest-Ready

โœ… Ensure exhibit areas are clean, safe, and photo-readyโœ… Help create a positive, memorable experience for every guest

๐Ÿฟ Enhance the Guest Experience

โœ… Promote souvenirs, snacks, and attraction upgradesโœ… Answer guest questions and assist with wayfindingโœ… Help manage crowd flow and operational needs

๐Ÿ›ก๏ธ Safety First

โœ… Follow health, safety, and food handling proceduresโœ… Maintain a safe and welcoming environment for all guests

 

 

Qualifications & Experience

๐ŸŒŸ About You

โœ… 6 months to 1 year of experience in attractions, entertainment, tours, hospitality, or customer service preferred

โœ… Friendly, energetic, and guest-focused with strong communication skills

โœ… Comfortable working in fast-paced environments, including areas with loud noise and confined spaces

โœ… Self-motivated, dependable, and able to work independently or as part of a team

โœ… Strong problem-solving skills and confidence handling guest questions and concerns

โœ… Flexible availability, including ๐ŸŒž days, ๐ŸŒ™ nights, ๐ŸŽ‰ weekends, ๐ŸŽ„ holidays, and special events

 

๐Ÿ’ซ If you love engaging with people and creating memorable guest experiences, we'd love to meet you! ๐ŸŽฌโœจ

 

Benefits

The Perks of the Magic โœจ๐ŸŽก Fantastic Health Coverage: Enjoy comprehensive medical, dental, and vision benefits to keep you feeling your best.๐ŸŒด Generous Paid Time Off: Take the time you need to rest, recharge, and come back ready to create more unforgettable moments.๐ŸŽŸ๏ธ Merlin Magic Pass: Share the fun with free entry for you, your family, and friends to our world-famous attractions.๐Ÿ† Recognition and Rewards: Your hard work does not go unnoticed. Celebrate your achievements with exciting recognition programs.๐Ÿ’ฐ 401(k) Savings Plan: Build your future with our company-matched retirement program.๐ŸŽ“ Tuition Assistance: Pursue your passions with educational support and reimbursement programs.๐Ÿš€ Growth and Development: Learn, grow, and take your career to new heights with endless opportunities for advancement. 

Pay Range

USD $17.50/Hr.

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Top Benefits

  • Health coverage
  • Paid time off
  • Merlin magic pass
  • Recognition and rewards
  • 401(k) savings plan
  • Tuition assistance
  • Growth and development