Senior Style Associate - Vijaypura

Job Title

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Senior Style Associate

Department

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Retail Stores

Reports To

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Store Manager

Role Summary

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The Senior Style Associate leads by example, delivering exceptional customer experiences, driving sales, and ensuring operational excellence with a customer-focused mindset and adaptability.

Key Responsibilities

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Customer Focus

●      Build and maintain strong customer relationships by understanding their preferences and providing tailored solutions.

●      Address issues professionally and ensure customer needs are met.

●      Gather customer feedback to improve products and services while addressing any concerns promptly.

Sales Mastery

●      Responsible for achieving store sales targets.

●      Drive solution-based sales by understanding customer needs and offering relevant products and services.

●      Focus on selling higher-value products to increase the average transaction value.

●      Use upselling and cross-selling techniques to enhance customer engagement and meet sales targets.

●      Demonstrate negotiation and objection-handling to convert prospects into loyal customers.

Flexibility and Change Management

●      Adapt to changing customer needs and share product and customer insight with the team.

●      Demonstrate problem-solving skills to address challenges and manage resistance effectively.

●      Show learning agility by quickly adopting new processes or strategies to improve sales and service.

Decision-Making

●      Utilize analytical thinking to make sound operational decisions.

●      Independently manage store operations in the absence of the Store Manager, ensuring smooth functioning.

Store Operations Excellence

●      Prevent shrinkage by closely monitoring inventory levels and minimizing discrepancies.

●      Assist the Store manager in managing inventory processes, including replenishment, stock takes, and tracking product turnover.

●      Ensure accurate inventory records and adhere to operational guidelines to maintain efficiency.

●      Follow company policies, work processes, and enforce store standard operating procedures (SOPs). Escalate any identified bottlenecks.

Leadership Excellence

●      Take charge of situations requiring immediate attention, including escalated customer issues, and ensure professional resolutions.

●      Lead by example in fostering accountability, goal-driven performance, and ethical practices within the team.

●      Assist in training and mentoring new and existing team members to improve their understanding of products and services.

Candidate Requirement

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●      Min HSC 2 years of retail experience/ Graduates with 2 years of experience in retail.

●      Must be above 20 years of age and below 35 years of age.

●      Basic computer skills and microsoft office

●      Proven track record of exceeding sales targets consistently

●      Experience in providing exceptional customer service and building strong customer relationships

●      Experience in mentoring team members

●      Experience in handling cash transactions and inventory management

●        Proficient in POS systems and other relevant retail technologies

●        Knowledge of visual merchandising principles

●        Positive and enthusiastic attitude

●        Excellent presentation and grooming standards

●        Flexibility and adaptability to work varied shifts