Assistant Store Manager-Whitefield-Bangalore

Job Title

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Assistant Store Manager

Department

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Retail Stores

Reports To

:

Store Manager

Role Summary

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The Assistant Store Manager supports the Store Manager by  achieving sales targets, ensuring operational excellence, and fostering exceptional customer experiences through team leadership and collaboration.

Key Responsibilities

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Customer Focus

●       Assist in fostering a customer-centric culture by ensuring exceptional customer service.

●       Exhibit emotional intelligence to build trust and rapport with customers.

●       Handling escalated customer queries, concerns, and feedback with professionalism and empathy.

●       Monitor adherence to company policies and guidelines by all team members.

Sales Mastery

●       Contribute to driving the store sales targets, including category-wise goals.

●       Assist in leveraging data insights to optimize inventory and identify growth opportunities.

●       Collaborate with the Store Manager and Visual Merchandising (VM) team to maintain impactful in-store displays.

Leadership Excellence

●       Support the Store Manager in motivating the team to achieve high performance through coaching and recognition.

●       Assist with resolving team conflicts and fostering a collaborative work environment.

●       Assist in conducting on-the-job training (OJT) and support employee development through constructive feedback.

●       Assist in employee schedules, provide feedback on performance reviews.

Change Management

●       Adapt quickly to new business strategies and processes, ensuring smooth implementation within the team.

●       Promote flexibility and enthusiasm for adopting new processes and technologies.

Decision-Making

●       Provide input and support for data-driven decisions that enhance customer satisfaction and operational efficiency.

●       Assist in analysing store performance metrics and implementing improvements.

Store Operations Excellence

●       Maintain outstanding store condition, ensuring it is clean, organized, and visually appealing.

●       Supervise daily store operations, including stock management, visual merchandising, and shrinkage prevention.

●       Ensure the store maintains compliance with company standards through regular checks and audits.

●       Handle administrative tasks such as preparing reports and assisting with scheduling.