About this role
Join Us at 55ip & Help the Wealth Management Industry Move Forward
Working at 55ip, a separately branded subsidiary of J.P. Morgan, means standing at the intersection of finance and technology—and at the cutting-edge of wealth and asset management.
Application Support Analyst (602) provides L2 production support for business-critical applications, focusing on incident triage and resolution, monitoring and alert handling, root-cause analysis, and support for releases/changes. The role partners with engineering and business teams to maintain application availability, meet SLAs, and drive operational improvements through documentation, automation, and problem management
Responsibilities and Deliverables:
- Executes small to medium projects independently with initial direction and eventually graduates to designing and delivering projects by yourself
- Leverages technology to solve business problems by writing high quality, maintainable, and robust code following best practices in software engineering
- Support the application systems and the technologies associated with the daily operations of the business, in a timely manner, ensuring a reliable and scalable production environment.
- Responsible & accountable for triaging and escalating production issue causing outages.
- Recognizes the toil within your role and proactively works towards eliminating it through either systems engineering or updating application code
- Create and maintain runbooks, SOPs, and knowledge articles; document known errors/workarounds.
- Understands observability patterns and strives to implement and improve service level indicators, objectives monitoring, and alerting solutions for optimal transparency and analysis.
- Automate repetitive tasks, and enhance reliability.
- Ability to work in a large, collaborative team and demonstrates the willingness to vocalize ideas with peers and managers
- Understanding of how to prioritize and adjust work plans to adapt to changes in assigned responsibilities and projects
- Adhere to processes, company policies, required to deliver high quality services to clients & partners.
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