About this role
RH Area Specialist
Department: Market Operations & Supply
Employment Type: Full Time
Location: Mexico
Description
We are looking for a Ride Hailing Specialist you will be responsible for evaluating key business metrics to provide practical business oriented and actionable recommendations, coordinate multi-disciplinary groups and guarantee superior execution during rollouts and initiatives. This role requires a willingness to perform on-site operations and handle negotiations with outside partners.
Key Responsibilities
- Monitor and analyze core business KPIs daily to identify performance gaps and growth opportunities.
- Develop and test data-driven hypotheses to improve overall business performance.
- Gather, clean, and analyze data from various sources to generate actionable insights.
- Collaborate and negotiate new initiatives & launchings with key internal & external stakeholders
- Support the development and execution of local marketing strategies with cross-functional teams.
- Drive initiatives to improve customer satisfaction and retention by acting on feedback and service gaps.
- Conduct fieldwork, market research, and customer interviews to stay informed on local market dynamics.
Skills, Knowledge and Expertise
- Capable of decompose big series of data into actionable insights.
- Excellent written and verbal communication abilities.
- Solid track record of managing negotiations with internal and external stakeholders.
- Bachelor's degree in engineering, management, or similar background.
- Experience using analytics tools such as Tableau, Looker Studio, or Power BI.
- Comfortable managing and analyzing large datasets to drive operational improvements.
- Experience in ride-hailing, food delivery, logistics, or mobility operations is a plus.
- Advanced English proficiency (C1 level or higher).
Job Benefits
- Help us challenge injustice by creating fair choices for millions of people across 1100+ cities in 48 countries.
- Develop your professional skills with access to mentoring, career consulting, and learning programs.
- Collaborate with teams around the world and gain international experience through our Global Talent Exchange Program.
- Engage in company-wide challenges, awards, sports activities, employee-led social impact and volunteering projects.
- Work alongside people who take initiative, speak openly, and challenge themselves to grow.
- Improve your language skills through co-financed courses and internal speaking clubs.
Please note: final benefits may vary by location — country.
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