About this role
Incident Management Specialist
Department: Global Customer Support
Employment Type: Full Time
Location: Pakistan
Description
We are looking for an Incident Management Specialist role in Pakistan to handle customer interactions and incident resolution. If you are stress-resistant, can multitask, and are customer-focused, you can apply!
Key Responsibilities
- Interacting with customers through phone calls and emails, providing explanations
- Resolving complaints and ensuring a high level of service.
- High quality and prompt resolution of incidents such as conflict situations, cases of sexual harassment and criminal incidents.
- Processing incoming requests from users in the admin.
- Panel data collection for incident analysis
- Provide suggestions for improving the quality of incident resolution and their reduction.
Skills, Knowledge and Expertise
- Excellent oral and written speech in Urdu language & English language.
- High stress resistance.
- Ability to take Initiative.
- Ability to work with a large amount complex information.
- Ability to remain calm and make decisions under pressure, especially during high stress incidents.
- Teamwork & collaboration with colleagues.
- Experience in handling accidental cases would be a plus.
Why join us
- Help us challenge injustice by creating fair choices for millions of people across 48 countries.
- Develop your professional skills with access to mentoring, career consulting, and learning programs.
- Collaborate with teams around the world and gain international experience through our Global Talent Exchange Program.
- Engage in company-wide challenges, awards, sports activities, employee-led social impact and volunteering projects.
- Work alongside people who take initiative, speak openly, and challenge themselves to grow.
- Improve your language skills through co-financed courses and internal speaking clubs.
- Final benefits may vary depending on the location.
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