About this role
Company: IIQAF Group
Location: Dubai, United Arab Emirates
Industry: Hospitality
Employment Type: Full-Time
Salary: AED 6,000 – AED 6,500 per month
Job Summary
IIQAF Group is seeking a motivated, professional, and customer-focused Sales Associate to join our hospitality team in Dubai. The successful candidate will be responsible for assisting customers, promoting hospitality products and services, generating sales, handling customer inquiries, processing transactions, and achieving individual and team sales targets.
Key Responsibilities
- Welcome and assist customers and guests in a friendly, professional, and customer-focused manner.
- Promote and sell hospitality products, services, packages, facilities, and special offers.
- Understand customer needs and recommend suitable products, services, packages, or solutions.
- Achieve and exceed assigned sales targets, revenue targets, and performance objectives.
- Use POS systems, CRM systems, sales software, and other relevant tools to process and track sales.
- Process customer orders, payments, invoices, receipts, and transactions accurately.
- Coordinate with front office, reservations, food and beverage, marketing, operations, and management teams when required.
- Assist with promotional campaigns, sales events, product launches, exhibitions, and hospitality activities.
- Monitor customer feedback, market trends, competitor activities, and opportunities for improving sales performance.
- Maintain a professional appearance and ensure high standards of customer service and hospitality at all times.
- Prepare sales reports and provide regular updates on leads, conversions, revenue, and customer activities.
- Follow company sales procedures, pricing policies, customer service standards, and applicable health and safety requirements.
Required Qualifications
- Diploma or Bachelor's degree in Sales, Marketing, Business Administration, Hospitality Management, Hotel Management, or a related field is preferred.
- Basic knowledge of POS, CRM, Microsoft Office, and sales management systems.
- Strong organizational, time management, and follow-up skills.
- Ability to work independently and as part of a sales and hospitality team.
- Ability to work in a fast-paced, target-driven environment.
- Willingness to work flexible shifts, weekends, evenings, and public holidays when required.
Required Skills
- Sales
- Sales Associate
- Sales Executive
- Retail Sales
- Hospitality Sales
- Customer Service
- POS Systems
- CRM Software
- Time Management
- Attention to Detail
- Professionalism
Benefits
- Medical insurance
- Paid annual leave
- UAE employment visa
- End-of-service benefits as per UAE Labour Law
- Staff meals where applicable
- Uniform provided
- Professional hospitality training
- Career development opportunities
- Supportive and multicultural working environment
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