Receptionist

Company: IIQAF Group
Location: Dubai, United Arab Emirates
Industry: Hospitality
Employment Type: Full-Time
Salary: AED 6,000 – AED 6,500 per month

Job Summary

IIQAF Group is seeking a professional, friendly, and customer-focused Receptionist to join our hospitality team in Dubai. The successful candidate will be responsible for welcoming guests and visitors, handling front desk operations, answering calls, managing inquiries, supporting check-in and check-out procedures, and delivering exceptional customer service.

Key Responsibilities

• Welcome and greet guests, visitors, and customers in a professional, friendly, and courteous manner.
• Provide excellent customer service and guest service throughout the guest experience.
• Manage daily front desk and reception operations efficiently and professionally.
• Assist guests with check-in, check-out, reservations, room information, and hotel or hospitality services when required.
• Answer and manage incoming telephone calls, emails, and guest inquiries promptly.
• Provide accurate information about hotel facilities, amenities, services, restaurants, local attractions, and transportation.
• Support VIP guests and special requests according to company hospitality standards.
• Monitor the reception area and ensure it remains clean, organized, professional, and welcoming.
• Follow company policies, hospitality standards, health and safety procedures, and guest privacy requirements.
• Assist with administrative and front office duties to ensure smooth daily operations.
• Communicate important guest information and operational issues to supervisors and management.
• Maintain a professional appearance, positive attitude, and high standard of service at all times.

Required Qualifications

• Diploma or Bachelor's degree in Hospitality Management, Hotel Management, Tourism, Business Administration, or a related field is preferred.
• Previous experience as a Receptionist, Front Desk Receptionist, Front Desk Agent, Hotel Receptionist, Guest Service Agent, Guest Relations Officer, Front Office Executive, or Customer Service Representative is preferred.
• Experience in hotels, resorts, restaurants, hospitality establishments, tourism, or customer-facing environments is highly desirable.
• Professional appearance, friendly personality, and customer-focused approach.
• Strong organizational, multitasking, problem-solving, and interpersonal skills.
• Basic computer skills and familiarity with Microsoft Office and hospitality or reservation systems.
• Ability to remain calm and professional when handling guest complaints or challenging situations.
• Ability to work effectively in a fast-paced hospitality environment.
• Willingness to work flexible shifts, weekends, evenings, and public holidays.

Required Skills

• Receptionist
• Front Desk Operations
• Front Office Operations
• Communication Skills
• Problem Solving
• Multitasking
• Time Management
• Attention to Detail
• Professionalism
• Teamwork

Benefits

• Medical insurance
• Paid annual leave
• UAE employment visa
• End-of-service benefits as per UAE Labour Law
• Staff meals where applicable
• Uniform provided
• Professional hospitality training
• Career development opportunities
• Supportive and multicultural working environment