Talent Lead (London)

About Fresha:

Fresha is the world’s leading marketplace and software platform for the beauty and wellness industry. Backed by world leading technology investors, we are the AI powered operating system connecting and powering everything from salons and barbers to spas, medspas, fitness studios and health practices.

Today, Fresha powers 140,000+ businesses and 450,000+ beauty professionals globally, with more than 1 billion appointments processed to date. Headquartered in London, we have scaled across 15 global offices spanning North America, EMEA and APAC.

We have recently secured $80 million in funding, backed by KKR, taking Fresha to a $1 billion valuation and unicorn status. This marks the start of our next phase of growth. We are accelerating our global expansion, investing heavily in AI and product innovation, and building the technology that will define how millions of self care businesses operate, grow and connect with their customers.

Role Overview:

Talent Lead | London HQ | On-site (5 days/week) | Competitive Base + Hiring Incentive Bonuses.

Reporting directly to Kiran, our Global Head of Talent, the Talent Lead will play a hands-on role in building the teams behind Fresha’s next phase of growth. You’ll own priority hiring while coaching and elevating the Talent Team, combining strong personal delivery with real leadership impact.

With 400+ hires already delivered this year, we are scaling fast across global markets and functions. You’ll help raise the bar, strengthen how we hire and build upon the talent engine needed to power the future of self care.

What You'll Do:

• Maintain High Standards & Diligence: Hold an exceptional bar for quality and maintain team standards under pressure, catching errors and elevating output across the board.

• Structure & Solve Bottlenecks: Deconstruct complex hiring challenges and coach team members through problem-solving to arrive at better answers together.

• Remove Obstacles Proactively: Spot and clear recruitment blockers early for yourself while systematically removing friction across the wider UK team.

• Command Pipeline Data: Maintain total clarity over your own recruiting metrics while monitoring team pipeline health to identify and patch risks early.

• Develop & Mentor the Team: Lead by example as the benchmark for quality, holding team members accountable firmly and lifting group performance.

• Operate in Sync: Partner closely with Kiran, Global Head of Talent, providing clear reporting and visibility across team performance. Work together on key Talent initiatives, turning direction into fast execution.

• Deliver at Scale: Hitting your own hiring targets while lifting the entire team's delivery output under volume and sustained pressure.

• Build Systems for Scale: Design new processes and evolve current systems unprompted, embedding frameworks that the team can adopt and run independently.

What We're Looking For:

• Recruitment Leadership: In-house talent acquisition experience with a proven track record of leading team members.

• Full-Lifecycle Mastery: Deep expertise managing end-to-end recruitment pipelines for critical technical and commercial roles.

• Pipeline & Data Command: Strong capability in ATS management, pipeline health analysis, and unblocking hiring bottlenecks.

• Systems Builder: Demonstrated history of designing scalable hiring processes, frameworks, and operational systems.

• High Alignment & Ownership: A proactive and transparent communicator who keeps priorities, progress and risks visible, takes ownership from idea through to execution, and works in close partnership with leadership to keep the team aligned and moving forward.

Your Opportunity at Fresha:

• Earn for Impact: A market leading compensation structure that rewards high performance and delivery.

• Lead from the Front: Own priority hiring while coaching and raising the bar across the Talent Team.

• Grow with the Business: Build your scope quickly with direct exposure to senior leadership and clear progression as Fresha scales.

• Operate at Serious Scale: Join a global Talent function delivering hundreds of hires across multiple markets and functions.

• Help Build What’s Next: Shape how Fresha hires, develops and scales the teams behind our next phase of growth.

Benefits:

• Private Healthcare & Wellbeing: Fully covered private health insurance after probation, confidential counselling, in office Mat Pilates three times a week and a Friday Run Club.

• EV Salary Sacrifice Scheme: Save on the cost of leasing an electric vehicle through our salary sacrifice scheme after probation.

• Annual Leave: 25 days of annual leave, plus bank holidays.

• Pension: 3% employer contribution when you contribute 5%.

• Perks & Discounts: Access to premium wellness products, services and everyday discounts through Circular Benefits.

• Food & Refreshments: Complimentary daily breakfast, snacks and drinks, plus a fully catered lunch every Friday.

Inclusive workforce:

At Fresha, we are creating a culture where individuals of all backgrounds feel comfortable. We want all Fresha people to feel included and truly empowered to contribute fully to our vision and goals. Everyone who applies will receive fair consideration for employment.

We do not discriminate based on race, colour, religion, sex, sexual orientation, age, marital status, gender identity, national origin, disability, or any other applicable legally protected characteristics in the location in which the candidate is applying.

If you have any accessibility requirements that would make you more comfortable during the interview process and/or once you join, please let us know so that we can support you.