Location Aftermarket Manager

Job DetailsJob Location: Bloomington, IL 61704Position Type: Full TimeSalary Range: $75,000.00 - $90,000.00 Salary/yearPurpose:

Manages Assistant Service Managers and Parts Sales Professionals for the location to maximize return on investment by optimizing Service and Parts processes to ensure internal and external customer satisfaction. Grows profitable service labor, part sales, and exercises disciplined expense control. Attracts, retains, and effectively engages department personnel.

Responsibilities

Leads the execution of Aftermarket marketing plan and sales tactics, monitors regularly to ensure achievement of organizational goals
Develops, communicates, enforces, and monitors effective Service and Parts department processes to ensure internal and external customer satisfaction
Identify and drive continuous service and parts process improvements
Identify new opportunities and develop actionable plans to grow service and parts sales
Identify and improve operational effectiveness of facilities, mobile vehicles, other assets
Prepares and analyzes Service department reports; uses data to help drive improvement and growth
Manage recruiting, staffing, and employee development activities for Assistant Service Managers, Parts Sales Professionals and Techs
Resources for Assistant Service Managers and Parts Sales Professionals to help resolve work order issues and customer complaints
Proactively seek and participate in available company sponsored training, in an effort to develop and advance knowledge base and skill set
Maintain a positive and professional working relationship with peers, management, and support resources, with a constant commitment to teamwork and exemplary customer service
Ensure that the company’s reputation and image in the community is consistent with company Core Values
Responsible for delivering high level customer experience
Work extended hours and weekends as necessary
Manage parts reporting, daily, weekly and monthly tasks (return, packlist, OHNB, etc.)
Mange service reporting daily, weekly and monthly task (last punch, WIP, warranty parts, etc.)
Drive customer experience and profitability in the location’s aftermarket

Qualifications

Experience, Education, Skills, and Knowledge

Ability to prioritize and manage multiple tasks in a fast-paced environment
Minimum of three (3) years’ experience in Parts Department operations
Ability to use standard desktop load applications such as Microsoft Office and internet functions
Excellent communication and interpersonal skills
Basic understanding of financial principles relative to Parts Department operations
Ability to analyze and interpret internal reports
Ability to stand for long periods of time
Works in a standard office environment, including consistently viewing a computer monitor and using keyboard/mouse
Physical requirements include the ability to lift up to 75lbs. daily
High School Diploma or equivalent
Must carry a valid driver’s license