Epic Wisdom Analyst - Intermediate (Hybrid)

Under minimal supervision, this position is responsible for supporting and optimizing the Epic Wisdom application. This position is ideal for individuals who thrive in a fast-paced, agile environment and can quickly adapt to changing priorities, manage multiple responsibilities, and demonstrate a strong desire to learn new technologies and workflows. The Epic Wisdom Application Analyst will collaborate with and provide tier-two support to team members and counterparts across other Epic applications to successfully meet development, implementation, maintenance, and optimization objectives for assigned systems. Effectively manages competing priorities while ensuring high-quality customer service and operational support. Under minimal supervision, serves as a project lead for key initiatives, including performing project management duties as assigned. Develops, documents, and adheres to internal procedures and best practices that support Epic Wisdom and related systems. Interacts professionally with leadership, faculty, staff, providers, operational stakeholders, and vendors to improve patient care, specialty clinic workflows, and organizational outcomes.

This is a hybrid position, requiring a combination of on-site and remote work, with regular presence expected at designated organizational locations to support collaboration, stakeholder engagement, training, and project activities.

Responsibilities

• Workflow: Based on clinical project requests, works with requestors and users to understand and document current workflow with an eye toward proposed future workflows that are optimized for any planned application changes.
• Design and Build: Presents recommended system enhancement opportunities and creative technical solutions for clinic-related scenarios. Using analytical evaluation skills, identifies, proposes, builds, and demonstrates prototypes of application configuration options for review and approval by project requestors.
• Performs ongoing maintenance and configuration updates to Epic applications.
• Test: With minimal supervision, creates test scripts, timelines, and plans for application and workflow changes. Performs actual testing of clinical information system configuration and processes, including testing across applications and/or the testing of the application configuration of other analysts. Coordinates and participates in requestor and user testing of application changes.
• Support: Provides tier-two support to end-users both remotely and in-person. Monitors, investigates, troubleshoots, and resolves incoming tickets. Serves as a liaison between users and vendors. Coordinates system fixes and changes with software vendors. Coordinates the deployment of application changes with the training team and operations.
• Perform all other duties as assigned.

Qualifications

• Proven ability to successfully execute multiple assignments simultaneously in a matrixed environment.
• Demonstrated critical and analytical thinking proficiencies.
• Strong written and verbal communication skills.
• Demonstrated troubleshooting competencies.
• Excellent organizational management skills.
• Project Management skills.

Education:

• Bachelor’s degree (4 years of comparable experience may be substituted for a degree).

Experience:

• A minimum of three (3) years of relevant experience with clinical or business systems with exposure to software development/build lifecycles.

Additional Licenses/Certifications:

• As specified by the department director, Epic certification for assigned modules are required within eighteen (18) months of hire. Epic certification must be maintained per Epic Corporation standards.

This position may require the ability to maintain the security and integrity of UT San Antonio and its infrastructure per Texas EO-GA-48.