About this role
SCOPE OF WORK
The IT Desktop Support role provides help and expertise across software platforms and computing equipment within the Gaylor technology environment.
POSITION REQUIREMENTS
- Possesses an outgoing, amiable personality, and desire to help others
- Effective communication skills, both verbal and written
- Knowledgeable in the Windows desktop environment
- Maintains confidentiality of all Company information
- Excellent time management skills and ability to multitask
- Participates in an on-call rotation and responds to critical IT incidents and emergency support requests during non-business hours as required.
RESPONSIBILITIES
- Maintains appropriate records, files, and documentation
- Responds to support requests and takes necessary steps to resolve problems
- Documents support issues and solutions
- Remote problem-solving through use of remote connection tools
- Diagnoses Windows and PC hardware and Software issues
- Laptop, tablet, cell phone configurations and deployments
- Basic troubleshooting of LAN and connectivity issues
- Performs data migrations and assists in data restorations on local devices
EDUCATION
- CompTIA A+ preferred; may be obtained within first year of employment
EXPERIENCE
- Previous desktop support or IT helpdesk experience preferred
Tired of cold applications?
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
Know someone who'd be great for this?