About this role
What you'll bring to the team
Guest Experience Supervisor - SEALIFE Charlotte
What You’ll Be Doing 🚀
In this exciting leadership role, you will:
- 🌟 Lead from the attraction floor, providing example-based, shoulder-to-shoulder leadership
- 😊 Deliver outstanding guest care aligned with Guest Obsession standards
- 👥 Motivate, coach, and develop team members to reach their full potential
- 📣 Deliver engaging daily team briefings and maintain clear communication
- 🎯 Support daily operations and ensure all positions are effectively covered
- 🛟 Uphold the highest standards of safety, presentation, and guest service
- 💡 Empower the team to confidently handle service recovery moments
- 🧱 Monitor guest-facing areas and help enhance the overall experience
- 💬 Provide feedback to drive performance and maximize sales opportunities
- 📅 Assist with scheduling, training, and performance support
- 🏰 Support Duty Manager shifts overseeing attraction-wide operations
- ✨ Encourage new ideas and innovation to improve the business
Qualifications & Experience
What We’re Looking For 🕵️♂️
To thrive in this role, you’ll need:
- ✔ High school diploma or GED
- ✔ At least two years of supervisory experience in a guest-facing environment
- ✔ Strong leadership and communication skills
- ✔ A calm, confident approach in a busy, high-energy setting
- ✔ Excellent guest service and problem-solving abilities
- ✔ Sales awareness and attention to detail
- ✔ Comfort working with POS or computerized systems
- ✔ The ability to multitask and stay organized
Most importantly — a positive attitude and passion for creating amazing guest moments! 🎉
Benefits
🎉 Benefits of Joining Merlin Entertainments! 🎉
🎢 Merlin Magic Pass: Free entry for friends and family to our amazing parks & attractions. 🎡🏆 Recognition Programs and Rewards: Celebrate your achievements and hard work!💼 401(k) Program: Save for the future with company matching contributions.📚 Tuition Reimbursement Programs: Get support for further education and career growth.🚀 Numerous Learning and Advancement Opportunities: Grow your skills and advance your career with us!
Ready to be a part of the magic? Apply today and start your adventure with Merlin Entertainments! 🌟✨
Pay Range
From USD $16.25/Hr.Tired of cold applications?
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