TSS - IT Operations Manager

Definition

The IT Operations Manager functions as part of the management/lead team for the Technology Support Services Department. This position contributes to the development and implementation of organizational strategies, policies and practices.  

Duties and Responsibilities

• Coordinates with the Chief Technology Officer and Engineering Manager to investigate emerging technologies and evaluate their integration into the current infrastructure and learning environments.

• Hires, supervises, trains, and mentors, and manages the Technology Technicians and the Technology Project Manager.

• Consults with schools and district administrators regarding the purchase and installation of infrastructure, computer hardware, software, and web-based applications to ensure technology solutions align with academic goals and instructional needs.

• Collaborates with the department’s Budget Analyst to determine the feasibility of technology purchase approval requests.

• Manages all technology equipment received throughout the district.

• Assists schools and departments with inventory-related issues. 

• Maintains inventory of classroom display devices and coordinates the replacement of defective equipment with outside vendors.

• Maintains district inventories of computer and network equipment.

• Provides inventory reports to administrators and departments to assist in determining future purchases, documenting departmental expenditures, and tracking expenditures from specially allocated funding sources.

• Maintains an inventory of Visitor Management System parts and tracks district-wide replacement of parts.

• Trains technical staff at the building and school levels (SysOps) to follow operating procedures necessary to maintain proper inventory records and facilitate timely work order responses.

• Tracks and coordinates the distribution of equipment.

• Compiles data into reports for various departments and administrators as requested.

• Monitors the technology work orders to facilitate work flow and timely completion of assigned tasks.

• Assists in determining training needs and provide guidance and assistance to technicians as needed.

• Evaluates technicians performance and makes recommendations as needed.

• Directs technicians activities and establishes goals and objectives for these employees.

• Provides complete problem resolution, including diagnosis, identification of alternatives, cooperative solution selection with school representative(s), solution installation, debugging, user training if needed, and quality assurance.

• Plans and manages large-scale district technology initiatives and deployments.

• Oversees and verifies the state Digital Learning and Media Inventory (NCDLMI).  

• Works with schools to establish system access to NCDLMI.

• Creates queries to extract information from the inventory system for report completion for NCDLMI.

• Maintains the District NCDLMI support site and coordinates the final review of all reports submitted.

• Compiles and verifies mid-year requests from the North Carolina Department of Public Instruction (NCDPI).

• Maintains documentation of all equipment received and disbursed by the Technology Support Services Department, as well as at other sites for district wide initiatives.

• Develops and maintains relevant documentation within the knowledge base support system.

• Identifies, researches, analyzes, and evaluates new technologies for potential instructional applications to enhance learning outcomes.

• Participates in short- and long-term technology planning for the district.

• Provides assistance in developing and preparing documents for technology procurement.

• Determines when excess computer equipment should be surplused and maintains records of surplused items.

• Communicates with other GCS departments that may be required to complete technology solutions.

• Respond to requests and inquiries from school system staff regarding computer, network, or telephone issues or problems.

• Responds to assignments involving the installation, repair, maintenance and on-going operation of computer hardware equipment, software applications, and peripheral devices.

• Installs software upgrades and patches to ensure maximum functionality and uptime.

• Determines the validity of technology needs, provides technology estimates, and facilitates installations for new classroom space requests.

• Oversees compliance with federal E-Rate program filing and documentation requirements, including developing requests for proposals (RFPs), evaluating bids, and managing vendor relationships.

• Performs other duties as assigned.

Knowledge, Skills and Abilities

• Strong knowledge of inventory and work order system and statistical technology utilization.

• Strong knowledge of school computer environment, administrative and instructional technology utilization.

• Ability to communicate effectively with all levels of technology users.

• Ability to supervise and coordinate the work of other individuals.

• Ability to deal effectively with the development and management of large-scale and multiple technology projects.

• Ability to multi-task and work on multiple projects simultaneously.

• Excellent time management, organization and prioritization skills.

• Excellent written and oral communication skills.

• The ability to deal with vendors, project managers, facilitators, engineers, contractors and consultants, principals, teachers and staff in an effective and timely manner.

• The ability to think critically and make decisions in an unstructured environment choosing among competing alternatives that may not be clearly differentiated.

• Knowledge of network systems and operating systems.

• Knowledge of telecommunications systems, facilities design and data cabling.

• Knowledgeable in remote access of computers and servers.

• Strong knowledge of virus protection, windows updates, reimaging of workstations remotely and locally and use of SCCM and terminal services.

• Knowledge of budgetary requirements and procedures.

Physical Requirements

• Must be able to physically perform the basic life operational functions of reaching, walking, standing, talking, lifting, hearing, fingering and repetitive motions.

• Must be able to perform heavy work exerting up to 50 pounds of force on a regular basis to carry equipment, and/or up to 20 pounds of force frequently and a negligible amount of force to constantly move objects.  

• Must possess the visual acuity to prepare data, work with record processes, and do extensive reading and research.

Minimum Education and Experience

• Associates degree is required and four years’ experience in the K-12 educational network environment or any equivalent combination of training and experience. 

• Bachelors’ degree in related field preferred.

Salary:  Central Office Salary Schedule 

Reports to:  Assistant Superintendent for Administration

Classification:  Exempt

Disclaimer

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification.  It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to this job.

If offered a position, prospective employee must pass a required health exam, criminal records check, and drug test.