About this role
•Collection Activities: Contact customers via phone, email, or mail to collect overdue
payments. Follow up on accounts that are overdue or in dispute.
•Customer Interaction: Handle customer inquiries and resolve issues related to payment
disputes or account status. Maintain a professional and courteous demeanour in all
interactions. Document all customer communications and agreements accurately.
•Account Management: Monitor and manage a portfolio of accounts to ensure timely
collection. Review and update account information and status regularly. Prepare and
submit reports on collection progress and account status to management.
•Documentation and Reporting: Maintain detailed records of all collection efforts and
customer interactions. Generate and review reports on aged accounts, collection
activities, and payment trends.
•Collaboration: Work closely with other departments, such as Sales and Customer Service,
to resolve payment issues and support customer relationships. Participate in team
meetings and contribute to process improvement initiatives.
Requirements
Required Skills and Qualifications:
• High school diploma or equivalent; associate degree or bachelor’s degree in finance, Accounting,
or a related field is a plus.
• 1-2 years of experience in collections, accounts receivable, or a similar role.
• Strong communication and negotiation skills.
• Ability to handle difficult conversations and manage customer relationships effectively.
• Proficiency in accounting software and Microsoft Office Suite (Excel, Word, Outlook).
• Ability to work independently and as part of a team.
•Prior experience in the solar/renewable energy sector.
•Knowledge of MNRE, DISCOM, and net metering procedures.
•Ability to work under minimal supervision and manage multiple customers/projects.
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